Year published

10 DEC 20
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority has today published the details of 842 financial firms who have failed to pay their AFCA membership levy and/or other fees. These financial firms and authorised credit representatives have been expelled from membership of AFCA.
26 JUN 20
LCCC publishes annual industry data and compliance report

On 26 June 2020, the Life Code Compliance Committee published its annual industry data and compliance report 2018-19.

16 JUN 20
AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of 680 financial firms who have failed to pay their AFCA membership levy.

01 JUN 20
General Insurance CGC publishes Living the Code report

The General Insurance Code Governance Committee has published a new report, Living the Code: Embedding Code obligations in compliance frameworks.

14 MAY 20
AFCA amends rules to reflect COVID-19 small business relief measures

The Australian Financial Complaints Authority (AFCA) has made changes to its rules which will affect how it deals with complaints from small business owners regarding certain COVID-19 rel

07 MAY 20
CGC publishes annual report on general insurance in Australia

On 5 May 2020, the Code Governance Committee (CGC) published its annual report on the Australian General Insurance Industry.

21 APR 20
AFCA releases new income protection benefits in superannuation factsheet

On 21 April 2020, AFCA released a new factsheet about income protection benefits in superannuation to answer consumers' frequently asked questions.

14 APR 20
AFCA pauses complaints against insolvent financial firms 

AFCA and its predecessors have been strong supporters of a compensation scheme of last resort (Compensation Scheme).

27 MAR 20
Statement on Sterling complaints
The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.
06 MAR 20
Coronavirus disease (COVID-19) outbreak information

Australian Financial Complaints Authority (AFCA) has received a small number of complaints about the denial of travel insurance claims that relate to coronavirus (COVID-19).

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