Year published

19 DEC 23
AFCA activates significant event response plan following Cyclone Jasper
The Australian Financial Complaints Authority sends its condolences to the Far North Queensland communities and all those impacted by Cyclone Jasper. 
15 DEC 23
AFCA progresses governance models for Forward-Looking Review Mechanism and Approach Consultations
AFCA progresses governance models for the Independent Review focusing on recommendations 9 and 11.
15 DEC 23
AFCA issues its Approach to Responsible Lending
The Australian Financial Complaints Authority (AFCA) has published its Responsible Lending Approach, documenting for financial firms and consumers the way it considers complaints in this area.
13 DEC 23
Article: Reflecting on the first five years of AFCA
David Locke, Chief Ombudsman and Chief Executive Officer of AFCA, reflects on its first five years and the path ahead.
04 DEC 23
AFCA and ASIC sign memorandum
The Australian Financial Complaints Authority (AFCA) and the Australian Securities and Investments Commission (ASIC) have signed a memorandum of understanding (MoU) setting out how they will continue to work together to support a fair and efficient financial services sector. 
04 DEC 23
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority (AFCA) has published the details of 443 financial firms and Authorised Credit Representatives (ACRs) that have been expelled from AFCA.
16 NOV 23
Chief Ombudsman’s Address AFCA Member Forums
Welcome, again, to our Member Forum. Over the next two days, you will hear from our senior leaders and decision makers across our different product areas about the complaints we’re seeing and the emerging issues that we, together, will need to address in the near future. Whether you choose to attend one or all sessions, I hope you find the information and discussions useful. 
13 NOV 23
​​AFCA named finalist in Australian HR Institute’s Most Inclusive Workplace award​
The Australian Financial Complaints Authority (AFCA) has been announced as a finalist for the Australian HR Institute’s (AHRI) award for Most Inclusive Workplace.
06 NOV 23
Consultation opens on AFCA’s Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes
The Australian Financial Complaints Authority is consulting on its draft Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes.
24 OCT 23
​​AFCA updates its public Datacube​
AFCA has updated the AFCA Datacube to show complaints data from 1 July 2022 to 30 June 2023.
23 OCT 23
AFCA publishes 2022–23 Annual Review
AFCA has published its 2022–23 Annual Review, summarising in detail, the significant program of work it completed during the 2022–23 financial year.
19 OCT 23
AFCA publishes latest edition of its Systemic Issues Insights Report 
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.  
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