30 DEC 19
AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of las

18 SEP 19
AFCA makes submissions to two ASIC consultations

The Australian Financial Complaints Authority (AFCA) has made submissions in response to ASIC consultations, as part of AFCA’s commitment to be a fair, ethical and trusted service that in

12 SEP 19
AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of

11 SEP 19
AFCA updates Rules to name financial firms

The Australian Financial Complaints Authority (AFCA) Rules and Operational Guidelines have been updated and published on the AFCA website. 

07 SEP 19
NSW and QLD bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the NSW and QLD bushfires being declared a catastrophe on 7 September 2019

02 SEP 19
29 financial firms breach AFCA member requirements

The Australian Financial Complaints Authority has today named 29 financial firms who have failed to pay complaint-related charges, breaching AFCA membership requirements.

16 AUG 19
AFCA raises issues based on complaints about Forex Financial Services

The Australian Financial Complaints Authority (AFCA) has received a high volume of complaints regarding services allegedly provided by Forex Financial Services from consumers who have bee

05 JUL 19
Notice regarding appointment of AFCA's external auditor

Australian Financial Complaints Authority Limited (AFCAL) was incorporated on 17 July 2017.

28 JUN 19
Changes to superannuation

The Government has announced new legislation to safeguard Australians’ superannuation savings from excessive fees, unnecessary insurance and the costs of inadvertently holding multiple su

26 MAR 19
AFCA meets with flood-affected Townsville community to offer financial dispute assistance

Australian Financial Complaints Authority (AFCA) was in Townsville again today to meet with those affected by the recent Townsville floods.