We are undergoing scheduled maintenance from 4:30pm Thursday 13 June to 9am Monday 17 June 2024.

Our phone lines, online complaint form, other online forms, and the Secure Services member portal, will be unavailable during this time. You can still contact AFCA, or make a complaint, during this time by emailing info@afca.org.au. However, our phone lines will be closed.

We will review all complaints and correspondence that is received during this time from Monday 17 June.


The Australian Financial Complaints Authority (AFCA) considers complaints from consumers and small businesses about a range of financial products and issues.

Find out what to do if you have a current complaint with a predecessor scheme - FOS, CIO or SCT

What to expect when you make a complaint

To help you understand more about what is involved in making a complaint to us, and how we will consider your complaint, we publish a range of information:

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Find out more

We provide a range of specific information for consumers and for small businesses about the products and issues you can complain about, and the process we follow. Find out more using the buttons below

For consumers

For small businesses

Provide feedback to AFCA

If you are unhappy with the service you have received from AFCA or you have a compliment or suggestion, you can provide us with feedback.

Other places to go for help

There are other organisations you can contact for information and assistance in resolving your complaint.

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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy


We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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