The Australian Financial Complaints Authority (AFCA) is seeking feedback on its proposed annual Approach document schedule for financial year 2024-2025. 

AFCA Approach documents support consumers, small businesses and financial firms’ understanding of AFCA’s approach to certain issues and how it reaches decisions. The Approach documents provide practical information on how AFCA will assess and determine complaints and enhance AFCA’s transparency, consistency, and efficiency.

Anyone wanting to submit feedback on the proposed Annual Approach document schedule for FY24-25, or any other Approach documents that should be prioritised for FY24-25 should email consultation@afca.org.au by 27 June 2024.

AFCA will consider all feedback when preparing the final Annual Approach document schedule, which will be published on the AFCA website by 30 June 2024. 

Visit AFCA’s consultation page to learn about future, current and past consultations.