The Australian Financial Complaints Authority (AFCA) publishes a range of corporate information including:
- Our organisational chart
- Our strategic direction
- Our Constitution
- Annual Reviews and reports
What is an ombudsman?
An ombudsman is an independent person who investigates and resolves complaints between parties. An ombudsman is fair and impartial when considering complaints.
You can also access information about:
- our governance approach
- The AFCA Board
- Our leadership including our CEO and Chief Ombudsman
- AFCA decision makers
AFCA is required by legislation to operate in a way that is accessible, independent, fair, accountable, efficient and effective. Find out more about these principles on the links provided.