AFCA has multiple projects underway to enhance our dispute resolution service and improve the experience for members and complainants.

Since the Independent Review report was released, AFCA has used the findings as key inputs into our existing projects to further strengthen their outputs and allow us to effectively respond to the review.

This page includes the latest project update, as well as a summary of all the recommendations and AFCA's response.

For more information on the Independent Review process and final report visit the about the Independent Review page.

March 2023 Update​

​​March 2023 Update​ 

AFCA has continued work in response to the Independent Review making progress across 12 recommendations, with work complete on four of these.  

Consultation on AFCA’s Rules and Operational Guidelines 

AFCA is consulting on proposed changes to its Rules and Operational Guidelines, from 27 March to 22 May 2023.

The proposed changes have been developed to address recommendations made in the Independent Review, with some additional changes to help ensure our Rules and Operational Guidelines remain accurate, up-to-date and provide clearer guidance about AFCA’s jurisdiction and processes. Due to dependencies on these changes, we have also revised completion dates for recommendations 4, 6 and 9 to 2024.

AFCA welcomes feedback and invites all stakeholders to make a submission to its Rules and Operational Guidelines consultation. Please note submissions or feedback should be provided by Monday 22 May 2023.  

You can find further details about the consultation, including the consultation paper and details on how to provide a submission, on the Rules and OGs Consultation website.