Flood and Insurance Issues

If you're a consumer or small business and have insurance issues, you can lodge a complaint with us if you are not satisfied with the progress or outcome of the insurance claim.

AFCA's response to the Royal Commission Final Report

Sydney Hail Storms significant event response

86 financial firms with unpaid fees are now in breach of their legal obligations

Due to outstanding fees - either from membership with the Credit and Investment Ombudsman (CIO), or from an unpaid AFCA membership levy – the AFCA membership application of 86 organisations have now been cancelled. 

AFCA provides a submission to the inquiry into 'credit and financial services targeted at Australians at risk of hardship'

AFCA offices closed over the festive season

Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.

AFCA and SCT statement on transitional arrangements

The Australian Financial Complaints Authority (AFCA) will commence receiving complaints on 1 November 2018. AFCA replaces the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).