Year published
AFCA meets with flood-affected Townsville community to offer financial dispute assistance
Australian Financial Complaints Authority (AFCA) was in Townsville again today to meet with those affected by the recent Townsville floods.
Bunyip bushfires significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Bunyip bushfires being declared a catastrophe on 9 March 2019 by the I
AFCA submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system
On 4 March 2019, the Australian Financial Complaints Authority made a submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice
AFCA to accept legacy financial complaints from 1 July 2019
The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January
Townsville floods significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Townsville Inundation (floods) being declared a catastrophe on 4 Febru
Flood and Insurance Issues
If you're a consumer or small business and have insurance issues, you can lodge a complaint with us if you are not satisfied with the progress or outcome of the insurance claim.
Sydney Hail Storms significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Sydney Hail Storms on 20 December 2018.
86 financial firms with unpaid fees are now in breach of their legal obligations
Due to outstanding fees - either from membership with the Credit and Investment Ombudsman (CIO), or from an unpaid AFCA membership levy – the AFCA membership application of 86 organisatio
AFCA provides a submission to the inquiry into 'credit and financial services targeted at Australians at risk of hardship'
AFCA has provided a submission to the inquiry into ‘Credit and financial services targeted at Australians at risk of hardship’ by the Senate Economics References Committee.
AFCA offices closed over the festive season
Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.
AFCA and SCT statement on transitional arrangements
The Australian Financial Complaints Authority (AFCA) will commence receiving complaints on 1 November 2018.
