Updates to the AFCA website copyright notice

AFCA has updated its copyright notice to include further details about when an entity may reproduce or publish a de-identified determination published on the AFCA website.

Complaints paused due to firm insolvency - February 2023 update

As at 1 February 2023, the Australian Financial Complaints Authority (AFCA) had 4,817 open complaints involving 52 financial firms impacted by insolvency. It is estimated that consumer claims in these complaints total more than $689 million.

AFCA launches new Systemic Issues Insights Report

As part of our commitment to transparency and sharing key systemic issues insights with consumers and stakeholders, AFCA has published the new AFCA FY21-22 Systemic Issues Insights Report.

Complaints paused due to firm insolvency - November 2022 update

As at 1 November 2022, the Australian Financial Complaints Authority (AFCA) had 4,667 open complaints involving 51 financial firms impacted by insolvency.

AFCA updates Independent Review dashboard

AFCA has updated its Independent Review dashboard to include information about how it has commenced, progressed or completed work across the recommendations.

AFCA releases 2021–22 Annual Review

We are proud to present this year’s Annual Review, which highlights all AFCA has achieved in the 2021–22 financial year.

AFCA delegates to present at FCAN Conference 2022

The Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman Dr June Smith will present an AFCA update at the Financial Counsellors’ Association of NSW (FCAN) Conference on 15 September.

Complaints paused due to firm insolvency

As at 1 October, the Australian Financial Complaints Authority had 4,609 open complaints involving 52 financial firms impacted by insolvency.

AFCA updates Current Matter on Dixon Advisory and Superannuation Services

AFCA has updated its Current Matter about Dixon Advisory and Superannuation Services.

AFCA hosting ANZOA “Meeting of the Minds” conference

The Australian Financial Complaints Authority (AFCA) is hosting the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference at its Melbourne office on 28-29 July. 

AFCA updates Independent Review dashboard

AFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.

AFCA spreads flexible parental leave over two years

The ability to spread parental leave over two years and the introduction of gender affirmation leave are among new benefits Australia’s national financial ombudsman service has announced in a new leave policy.