14 MAY 20
AFCA amends rules to reflect COVID-19 small business relief measures

The Australian Financial Complaints Authority (AFCA) has made changes to its rules which will affect how it deals with complaints from small business owners regarding certain COVID-19 rel

07 MAY 20
CGC publishes annual report on general insurance in Australia

On 5 May 2020, the Code Governance Committee (CGC) published its annual report on the Australian General Insurance Industry.

21 APR 20
AFCA releases new income protection benefits in superannuation factsheet

On 21 April 2020, AFCA released a new factsheet about income protection benefits in superannuation to answer consumers' frequently asked questions.

14 APR 20
AFCA pauses complaints against insolvent financial firms 

AFCA and its predecessors have been strong supporters of a compensation scheme of last resort (Compensation Scheme).

27 MAR 20
Statement on Sterling complaints
The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.
06 MAR 20
Coronavirus disease (COVID-19) outbreak information

Australian Financial Complaints Authority (AFCA) has received a small number of complaints about the denial of travel insurance claims that relate to coronavirus (COVID-19).

20 FEB 20
AFCA 2020 member forums
AFCA member forums are an opportunity for the financial industry to come together and hear the latest complaint statistics and trends, ...
30 JAN 20
AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'

The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of Recommendation 4.8 from the financial services Royal Commis

30 DEC 19
AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of las

18 SEP 19
AFCA makes submissions to two ASIC consultations

The Australian Financial Complaints Authority (AFCA) has made submissions in response to ASIC consultations, as part of AFCA’s commitment to be a fair, ethical and trusted service that in