Year published

08 JUL 24
Erlene Graanoogst appointed as EGM of Operational Excellence
AFCA is pleased to announce Erlene Graanoogst has been appointed as the new Executive General Manager of Operational Excellence, commencing on 22 July 2024.
02 JUL 24
Independent Review Quarterly Update for June 2024
AFCA has published its June 2024 Quarterly Update on the Independent Review response. 
01 JUL 24
AFCA named Excellence Awardee in three Australian HR Awards

The Australian Financial Complaints Authority (AFCA) has been announced as an Excellence Awardee for the Australian HR Awards 2024.

01 JUL 24
AFCA publishes new Rules and Operational Guidelines following external consultation
AFCA has published new versions of its Rules and Operational Guidelines, which apply to all complaints lodged on or after 1 July 2024.
13 JUN 24
AFCA seeks feedback on proposed annual Approach document schedule for financial year 2024-2025
The Australian Financial Complaints Authority (AFCA) is seeking feedback on its proposed annual Approach document schedule for financial year 2024-2025.
31 MAY 24
AFCA makes latest update to its public Datacube
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
29 MAY 24
Peter Kell to chair AFCA’s consumer advisory panel

Peter Kell will assume the role of Independent Chair of the Australian Financial Complaints Authority’s (AFCA) consumer advisory panel.

10 MAY 24
Independent Review Quarterly Update for March 2024
AFCA has published its March 2024 Quarterly Update on the Independent Review response.
08 MAY 24
AFCA and CSLR sign memorandum

The Australian Financial Complaints Authority (AFCA) and Compensation Scheme of Last Resort Ltd (CSLR Ltd) have signed a memorandum of understanding (MoU) setting out how they will work t

12 MAR 24
AFCA publishes latest edition of its Systemic Issues Insights Report
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.
05 MAR 24
Material changes to AFCA scheme approved by ASIC
ASIC has formally approved material changes to the AFCA scheme following the consultation on changes to AFCA’s Rules and Operational Guidelines in 2023. AFCA has now published its Consultation Response outlining how it responded to formal submissions and stakeholder feedback. All non-confidential submissions were published in 2023.
27 FEB 24
Government announces CSLR Chair and changes to AFCA authorisation

The Australian Financial Complaints Authority (AFCA) acknowledges yesterday’s

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