Struggling with your mortgage? Why you should ask for help

Financial hardship can happen to anyone, often unexpectedly. It could result from job loss, a medical emergency or other circumstances affecting your ability to meet obligations like loan repayments.

​​Suncorp Bank changes legal name to Norfina Limited​

Suncorp-Metway Limited has changed its legal name to Norfina Limited as part of its transition to Australia and New Zealand Banking Group Limited (ANZ).

AFCA launches Auslan communications

AFCA is now offering a range of resources in Auslan to help people better understand their options when it comes to resolving complaints about financial products and services.

AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority (AFCA) has published the details of 18 member that have been expelled from AFCA.

AFCA wins two categories at Australian HR Awards

The Australian Financial Complaints Authority (AFCA) has won two categories at the Australian HR Awards, being named Australian HR Team of the Year and jointly winning Employer of Choice.

AFCA welcomes Government’s scams prevention framework and single scheme for disputes

AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a dedicated external dispute resolution (EDR) scheme for scam complaints. 

AFCA opens consultation on superannuation complaint handling Approaches

The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on two draft Approach documents that focus on key areas within superannuation complaints.

Article: Protect your super from scammers

While complaints about scams within super are small in number, the average loss last year was $90,000. Lead Ombudsman, Superannuation, Heather Gray has suggestions for both funds and members about keeping super safe.

AFCA publishes annual Approach document schedule for financial year 2024-2025

The Australian Financial Complaints Authority (AFCA) has published its

Independent Decision Review confirms AFCA’s commitment to fairness and impartiality

As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged

Erlene Graanoogst appointed as EGM of Operational Excellence

AFCA is pleased to announce Erlene Graanoogst has been appointed as the new Executive General Manager of Operational Excellence, commencing on 22 July 2024.

Independent Review Quarterly Update for June 2024

AFCA has published its June 2024 Quarterly Update on the Independent Review response.