AFCA publishes annual Approach document schedule for financial year 2024-2025

The Australian Financial Complaints Authority (AFCA) has published its

Independent Decision Review confirms AFCA’s commitment to fairness and impartiality

As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged

Erlene Graanoogst appointed as EGM of Operational Excellence

AFCA is pleased to announce Erlene Graanoogst has been appointed as the new Executive General Manager of Operational Excellence, commencing on 22 July 2024.

Independent Review Quarterly Update for June 2024

AFCA has published its June 2024 Quarterly Update on the Independent Review response. 

AFCA named Excellence Awardee in three Australian HR Awards

The Australian Financial Complaints Authority (AFCA) has been announced as an Excellence Awardee for the Australian HR Awards 2024.

AFCA publishes new Rules and Operational Guidelines following external consultation

AFCA has published new versions of its Rules and Operational Guidelines, which apply to all complaints lodged on or after 1 July 2024.

AFCA seeks feedback on proposed annual Approach document schedule for financial year 2024-2025

The Australian Financial Complaints Authority (AFCA) is seeking feedback on its proposed annual Approach document schedule for financial year 2024-2025.

AFCA makes latest update to its public Datacube

The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.

Peter Kell to chair AFCA’s consumer advisory panel

Peter Kell will assume the role of Independent Chair of the Australian Financial Complaints Authority’s (AFCA) consumer advisory panel.

Independent Review Quarterly Update for March 2024

AFCA has published its March 2024 Quarterly Update on the Independent Review response.

AFCA and CSLR sign memorandum

The Australian Financial Complaints Authority (AFCA) and Compensation Scheme of Last Resort Ltd (CSLR Ltd) have signed a memorandum of understanding (MoU) setting out how they will work t

AFCA publishes latest edition of its Systemic Issues Insights Report

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.