Year published

15 DEC 22
AFCA launches new Systemic Issues Insights Report
As part of our commitment to transparency and sharing key systemic issues insights with consumers and stakeholders, AFCA has published the new AFCA FY21-22 Systemic Issues Insights Report.
03 NOV 22
Complaints paused due to firm insolvency - November 2022 update
As at 1 November 2022, the Australian Financial Complaints Authority (AFCA) had 4,667 open complaints involving 51 financial firms impacted by insolvency.
20 OCT 22
AFCA updates Independent Review dashboard
AFCA has updated its Independent Review dashboard to include information about how it has commenced, progressed or completed work across the recommendations.
17 OCT 22
AFCA releases 2021–22 Annual Review
We are proud to present this year’s Annual Review, which highlights all AFCA has achieved in the 2021–22 financial year.
09 SEP 22
AFCA delegates to present at FCAN Conference 2022
The Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman Dr June Smith will present an AFCA update at the Financial Counsellors’ Association of NSW (FCAN) Conference on 15 September.
01 SEP 22
Complaints paused due to firm insolvency
As at 1 October, the Australian Financial Complaints Authority had 4,609 open complaints involving 52 financial firms impacted by insolvency.
05 AUG 22
AFCA updates Current Matter on Dixon Advisory and Superannuation Services
AFCA has updated its Current Matter about Dixon Advisory and Superannuation Services.
28 JUL 22
AFCA hosting ANZOA “Meeting of the Minds” conference
The Australian Financial Complaints Authority (AFCA) is hosting the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference at its Melbourne office on 28-29 July. 
25 JUL 22
AFCA updates Independent Review dashboard
AFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.
11 JUL 22
AFCA spreads flexible parental leave over two years

The ability to spread parental leave over two years and the introduction of gender affirmation leave are among new benefits Australia’s national financial ombudsman service has announced

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