AFCA makes latest update to its public Datacube

The Australian Financial Complaints Authority (AFCA) has completed its latest update of the AFCA Datacube, which makes data on complaints publicly accessible to consumers and financial firms.

AFCA updates process to clarify handling of further issues

The Australian Financial Complaints Authority (AFCA) has updated its processes to provide clearer guidance on dealing with

AFCA publishes latest edition of its Systemic Issues Insights Report

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its

AFCA launches joint consultation on general insurance Approaches

The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on two Approach docum

AFCA Annual Review shows record complaints, signs of downturn in scams

AFCA’s Annual Review shows the ombudsman service received a record 104,861 complaints from consumers and small businesses in 2023-24, up 8 per cent on the year before. 

AFCA urges stronger industry response after First Nations complaints rise record 25%

The number of complaints lodged by Aboriginal and Torres Strait Islander peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling increased engagement with financial products but also highlighting urgent issues that require attention.

AFCA launches consultation on superannuation death benefits Approach

The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on draft amendments to AFCA’s Approach to superannuation death benefits.

Struggling with your mortgage? Why you should ask for help

Financial hardship can happen to anyone, often unexpectedly. It could result from job loss, a medical emergency or other circumstances affecting your ability to meet obligations like loan repayments.

​​Suncorp Bank changes legal name to Norfina Limited​

Suncorp-Metway Limited has changed its legal name to Norfina Limited as part of its transition to Australia and New Zealand Banking Group Limited (ANZ).

AFCA launches Auslan communications

AFCA is now offering a range of resources in Auslan to help people better understand their options when it comes to resolving complaints about financial products and services.

AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority (AFCA) has published the details of 18 member that have been expelled from AFCA.

AFCA wins two categories at Australian HR Awards

The Australian Financial Complaints Authority (AFCA) has won two categories at the Australian HR Awards, being named Australian HR Team of the Year and jointly winning Employer of Choice.