Statement on Sterling complaints

The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.

Coronavirus disease (COVID-19) outbreak information

Australian Financial Complaints Authority (AFCA) has received a small number of complaints about the denial of travel insurance claims that relate to coronavirus (COVID-19).

AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'

The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of Recommendation 4.8 from the financial services Royal Commis

AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of las

AFCA makes submissions to two ASIC consultations

The Australian Financial Complaints Authority (AFCA) has made submissions in response to ASIC consultations, as part of AFCA’s commitment to be a fair, ethical and trusted service that in

AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of

AFCA updates Rules to name financial firms

The Australian Financial Complaints Authority (AFCA) Rules and Operational Guidelines have been updated and published on the AFCA website. 

NSW and QLD bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the NSW and QLD bushfires being declared a catastrophe on 7 September 2019

29 financial firms breach AFCA member requirements

The Australian Financial Complaints Authority has today named 29 financial firms who have failed to pay complaint-related charges, breaching AFCA membership requirements.

AFCA raises issues based on complaints about Forex Financial Services

The Australian Financial Complaints Authority (AFCA) has received a high volume of complaints regarding services allegedly provided by Forex Financial Services from consumers who have bee

Notice regarding appointment of AFCA's external auditor

Australian Financial Complaints Authority Limited (AFCAL) was incorporated on 17 July 2017.

Changes to superannuation

The Government has announced new legislation to safeguard Australians’ superannuation savings from excessive fees, unnecessary insurance and the costs of inadvertently holding multiple su