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Banking deposits and payments

Investments and financial advice

Superannuation
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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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Information and support in other languages

AFCA has online resources in languages other than English.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Latest news

20 NOV 20
AFCA Member Forums: two years of operations, future of membership experience

More than 153,000 complaints received, $474.5 million in compensation and refunds

06 NOV 20
AFCA releases 2019-20 Annual Review
The Australian Financial Complaints Authority (AFCA) has today released its 2019-20 Annual Review, revealing the number of complaints received and closed, the amount awarded to consumers in compensation and refunds, and the ombudsman’s approach to the COVID-19 pandemic.
04 NOV 20
AFCA proposes Rules change to transfer unfinished complaints from Superannuation Complaints Tribunal
Following a public consultation and submissions from industry and consumer bodies, an amendment to the Australia Financial Complaints Authority (AFCA) Rules to facilitate the transition of any unresolved complaints from the Superannuation Complaints Tribunal (SCT) prior to ceasing operations will be submitted to the Australian Securities and Investments Commission (ASIC) for approval.
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