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Investments and financial advice

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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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That's what AFCA does

At AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.

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Latest news

14 MAR 22
ACBF / Youpla
This is an update about the complaints registered with AFCA against the ACBF companies.
10 MAR 22
AFCA consults on proposed funding model
The vast majority of financial firms would pay the same or less to the Australian Financial Complaints Authority under a proposed new user-pays funding model now the subject of consultation by AFCA with financial firms.
03 MAR 22
AFCA support for consumers and members impacted by the NSW and QLD floods and storms
The Australian Financial Complaints Authority (AFCA) sends its condolences to the communities impacted by the devastating floods and storms in Queensland and New South Wales.
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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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