We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
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Severe weather and flooding support

Information for people who have been impacted by floods in Queensland and New South Wales.

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Optus data breach support

Information for individuals impacted by the Optus data breach. 

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AFCA Independent Review

AFCA has commenced or progressed work on 9 of the 14 Independent Review recommendations.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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That's what AFCA does

At AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

09 SEP 22
AFCA delegates to present at FCAN Conference 2022
The Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman Dr June Smith will present an AFCA update at the Financial Counsellors’ Association of NSW (FCAN) Conference on 15 September.
08 SEP 22
AFCA receives over 900 complaints after SEQ/NSW floods
AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floods
01 SEP 22
Complaints paused due to firm insolvency
As at 1 September , the Australian Financial Complaints Authority had 4,464 open complaints involving 50 financial firms impacted by insolvency.
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