We consider complaints about
Coronavirus disease (COVID-19) outbreak icon

Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

Find out more
Datacube icon

AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

View the Datacube

Latest news

24 NOV 21
AFCA welcomes release of Independent Review’s report
The Australian Financial Complaints Authority (AFCA) welcomes the release today of the report of the Independent Review into its financial dispute resolution service. AFCA agrees in principle with the report’s 14 recommendations.
19 NOV 21
AFCA launches new platform to improve dispute resolution 
The Australian Financial Complaints Authority (AFCA) today launched a new digital platform to help financial firms better manage disputes that reach the ombudsman service.
04 NOV 21
SA, Victoria and Tasmania severe storms October 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South Australia severe storms being declared a catastrophe by the Insurance Council of Australia (ICA) on 29 October 2021 and the Victoria and Tasmania severe storms being declared a catastrophe on 1 November 2021.
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.