Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Helpful information to help you make a complaint, including what we do, what you can complain to us about, and what to expect. 

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Small Business

Specific information for small businesses, including how we define small business and the monetary caps that apply to small business complaints.  

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Do you speak another language?

We provide a range of resources, including brochures and fact sheets, in different languages.

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
25 OCT 18

AFCA and SCT statement on transitional arrangements

AFCA and SCT have been working collaboratively during the last six months to ensure there are appropriate transition arrangements in place ...