We will be undergoing maintenance on the 5 December, from 8:00 PM to 12:00 AM (6 December, AEDT). The AFCA portal may be briefly unavailable during this time. You can still make a complaint by emailing info@afca.org.au. We apologise for any inconvenience caused.

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

Start a new complaint Manage an existing complaint

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation

We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation

Consumer Portal

Find out more about AFCA's new online complaints portal.

AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

View the Datacube

AFCA Independent Review

We have now completed all 13 recommendations for AFCA to action and we are finalising the program.

Find out more

Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

Find out more

Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

Find out more

Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

Find out more

Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve.

Find out more

Latest news

03 DEC 24

AFCA welcomes ASIC’s first report on internal complaints data

The Australian Financial Complaints Authority (AFCA) says the corporate regulator’s publication today of industry-wide data on internal complaints being received by financial firms provides a fuller picture of the consumer experience.

29 NOV 24

AFCA welcomes passing of legislation extending consumer protections to BNPL

The passing of legislation extending the protection of national credit laws to consumers using buy now pay later (BNPL) services has been welcomed by the Australian Financial Complaints Authority (AFCA)

29 NOV 24

Small business complaints to AFCA up a record 17 per cent

Small business complaints to the Australian Financial Complaints Authority (AFCA) reached a record high in 2023-24, with the national financial ombudsman service also monitoring a rise in financial difficulty complaints amid challenging economic conditions.

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

We consider complaints about

Consumer Portal

AFCA Datacube

Latest news

AFCA welcomes ASIC’s first report on internal complaints data

AFCA welcomes passing of legislation extending consumer protections to BNPL

Small business complaints to AFCA up a record 17 per cent

1800 931 678 (free call)

1300 56 55 62 (Members)

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

We consider complaints about

Consumer Portal

AFCA Datacube

Latest news

AFCA welcomes ASIC’s first report on internal complaints data

AFCA welcomes passing of legislation extending consumer protections to BNPL

Small business complaints to AFCA up a record 17 per cent

1800 931 678 (free call)

1300 56 55 62 (Members)

AFCA chat service terms and conditions

Offline