We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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2020 Member forums

AFCA is hosting a two-day virtual forum featuring key complaints trends, insights and information for AFCA members.

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Latest news

16 OCT 20
Six-month temporary time extension to cease on 1 November
The Australian Financial Complaints Authority (AFCA) is reminding firms that on 1 November 2020, the six-month temporary time extension for firms to provide responses to financial difficulty complaints and complaints that have already been through internal dispute resolution will come to an end.
05 OCT 20
Bendigo and Adelaide Bank Great Southern loans
Remediation of breach of 2013 Code of Banking Practice and ACCC/ASIC Debt Collection Guidelines.
23 SEP 20
AFCA Datacube updated with latest complaint statistics
The Australian Financial Complaints Authority (AFCA) has today updated its online comparative reporting tool, the AFCA Datacube, to include information about all financial complaints lodged with it from 1 July 2019 to 30 June 2020.
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