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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Latest news

17 MAY 21
AFCA announces John Pollaers OAM as next Independent Chair
The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the appointment of Professor John Pollaers OAM as its next Independent Chair.
15 APR 21
Tropical Cyclone Seroja
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following Tropical Cyclone Seroja being declared a catastrophe on 14 April 2021 by the Insurance Council of Australia (ICA).
29 MAR 21
AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of 34 financial firms who have failed to pay their AFCA membership levy and/or other fees.

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