We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
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Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

AFCA has completed 4 and progressed another 8 of the 14 Independent Review recommendations.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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That's what AFCA does

At AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

24 JAN 23
Federal Court reaffirms that financial firms must co-operate with AFCA
The Australian Financial Complaints Authority (AFCA) has welcomed a ruling by the Federal Court which reaffirms the legal requirement for financial firms to co-operate with AFCA to achieve the effective and efficient resolution of complaints.
15 DEC 22
AFCA launches new Systemic Issues Insights Report
As part of our commitment to transparency and sharing key systemic issues insights with consumers and stakeholders, AFCA has published the new AFCA FY21-22 Systemic Issues Insights Report.
14 DEC 22
AFCA launches its Reflect Reconciliation Action Plan
The Australian Financial Complaints Authority (AFCA) has affirmed its commitment to reconciliation with the launch of its Reflect Reconciliation Action Plan (RAP).
View all news
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