We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
Make a complaint
Coronavirus disease (COVID-19) outbreak icon

Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

Find out more
Datacube icon

AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

View the Datacube
Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

Find out more
What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

Find out more

Latest news

27 MAR 20
Statement on Sterling complaints
The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.
23 MAR 20
AFCA sets out how it will work with regulators, consumers and industry, taking into account COVID-19 challenges

The Australian Financial Complaints Authority (AFCA) will modify its approach to dispute resolution to take into account all regulatory and legislative changes announced as part of Austra

12 MAR 20
Coronavirus (COVID-19) declared an insurance catastrophe
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following coronavirus (COVID-19) ...
View all news