Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Legacy complaints

Helpful information regarding lodging complaints
dating back to 1 January 2008.

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AFCA is on the road

Find out when the AFCA Financial Fairness Roadshow
is in a town near you.

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AFCA Roadshow

We’re hitting the road to offer free Financial Fairness Checks across Australia.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news
11 SEP 19

AFCA updates Rules to name financial firms

AFCA has announced its latest Rule change allowing the authority to identify financial firms in published determinations.

11 SEP 19

AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September as part of the national Financial Fairness ...

09 SEP 19

NSW and QLD bushfires significant event response

AFCA has activated its significant event response plan following the NSW and QLD bushfires being declared a catastrophe on 7 September 2019 ...