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Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

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Credit, finance and loans

Banking deposits and payments

Investments and financial advice

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Bushfire disaster support

Helpful information if you have been affected by the ongoing 2019-2020 Australian bushfires.

AFCA Datacube

AFCA’s Datacube enables Australians to see how
financial firms are handling complaints.

View the Datacube

AFCA Roadshow

We’re hitting the road to offer free Financial Fairness Checks across Australia.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news

02 JAN 20

AFCA announces dedicated support for bushfire victims

The Australian Financial Complaints Authority sends its profound condolences to the communities impacted by the devastating bushfires ...

30 DEC 19

AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong ...

20 DEC 19

South East Queensland hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland ...