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AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Latest news

21 JUN 21
Why do clients complain about good advisers?
AFCA Investment and Advice Ombudsman Nicolas Crowhurst explains why even the best professionals receive complaints from time to time, and what advisers can do next if they receive a complaint. Originally published by AdviserVoice.
17 JUN 21
Paul Kearney named new EGM People and Culture, AFCA
ME Bank executive Paul Kearney will join the Australian Financial Complaints Authority (AFCA) as its new Executive General Manager People and Culture.
15 JUN 21
Victorian Floods and Storms
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Floods and Storms being declared a catastrophe on 13 June 2021 by the Insurance Council of Australia (ICA).
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