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Investments and financial advice

Superannuation
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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Latest news

28 JUL 21
AFCA appoints six new ombudsmen
The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.
07 JUL 21
Commonwealth Bank of Australia system outages
The Australian Financial Complaints Authority (AFCA) is aware that the Commonwealth Bank of Australia (CBA) experienced system outages in June and July 2021. The purpose of this information is to provide early communication for consumers who may have been impacted.
05 JUL 21
AFCA receives 70,000 financial complaints in 2020-21
Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged more than 70,000 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months.
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