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Investments and financial advice

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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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Information and support in other languages

AFCA has launched new online resources in languages other than English.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news

02 JUL 20
AFCA receives more than 80,000 complaints in FY19/20, nearly 5,000 of which are COVID-19 related
Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last 12 months, with the Australian Financial Complaints Authority (AFCA) securing $258.6 million in compensation and refunds direct to consumers.
01 JUL 20
AFCA bans paid representative from lodging complaints
The Australian Financial Complaints Authority (AFCA) has banned paid representative MCR Partners from lodging complaints on behalf of consumers and small businesses.
26 JUN 20
LCCC publishes annual industry data and compliance report

On 26 June 2020, the Life Code Compliance Committee published its annual industry data and compliance report 2018-19.

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