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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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Information and support in other languages

AFCA has launched new online resources in languages other than English.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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Latest news

05 AUG 20
AFCA makes submission to ASIC’s product intervention powers consultation

The Australian Financial Complaints Authority (AFCA) has published its response to ASIC’s consultation on the proposed use of its product intervention powers to address significant consum

03 AUG 20
AFCA appoints Head of Membership Services
The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr. Campbell Daff to the newly created position of Head of Membership Services.
31 JUL 20
Union Standard International Group Pty Ltd
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