We are undergoing scheduled maintenance from 4:30pm Thursday 13 June to 9am Monday 17 June 2024.

Our phone lines, online complaint form, other online forms, and the Secure Services member portal, will be unavailable during this time. You can still contact AFCA, or make a complaint, during this time by emailing info@afca.org.au. However, our phone lines will be closed.

We will review all complaints and correspondence that is received during this time from Monday 17 June.

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Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Latest news

31 MAY 24
AFCA makes latest update to its public Datacube
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
29 MAY 24
Peter Kell to chair AFCA’s consumer advisory panel

Peter Kell will assume the role of Independent Chair of the Australian Financial Complaints Authority’s (AFCA) consumer advisory panel.

10 MAY 24
Independent Review Quarterly Update for March 2024
AFCA has published its March 2024 Quarterly Update on the Independent Review response.
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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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