Free, fair and independent dispute resolution for financial complaints about

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Helpful information to help you make a complaint, including what we do, what you can complain to us about, and what to expect.

Specific information for small businesses, including how we define small business and the monetary caps that apply to small business complaints.

Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

Find out more

Do you speak another language?

We provide a range of resources, including brochures and fact sheets, in different languages.

Find out more

What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

Find out more