AFCA publishes Fairness Jurisdiction Project outcomes report

AFCA has published a new report which summarises work undertaken to ensure AFCA’s Fairness jurisdiction is well understood by stakeholders, that it is applied consistently and independently, and in a way that is fair for members and complainants.

Merit assessment adopted after pilot shows benefits

AFCA has made early “merit assessment” a permanent feature of its process after a pilot program showed this made complaints handling faster, cheaper and fairer for all parties.

AFCA releases response to Independent Review 

AFCA has released new information on its response to the Independent Review and how it has already commenced or progressed work on 9 of the 14 recommendations. This includes the new AFCA funding model, modernising technology to enhance timeliness, efficiency, and transparency, and completing a significant component of its fairness jurisdiction project.