We will be undergoing maintenance on the 5 December, from 8:00 PM to 12:00 AM (6 December, AEDT). The AFCA portal may be briefly unavailable during this time. You can still make a complaint by emailing info@afca.org.au. We apologise for any inconvenience caused.

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Consumer Portal

Find out more about AFCA's new online complaints portal.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Latest news

03 DEC 24
AFCA welcomes ASIC’s first report on internal complaints data
The Australian Financial Complaints Authority (AFCA) says the corporate regulator’s publication today of industry-wide data on internal complaints being received by financial firms provides a fuller picture of the consumer experience. 
29 NOV 24
AFCA welcomes passing of legislation extending consumer protections to BNPL
The passing of legislation extending the protection of national credit laws to consumers using buy now pay later (BNPL) services has been welcomed by the Australian Financial Complaints Authority (AFCA)
29 NOV 24
Small business complaints to AFCA up a record 17 per cent
Small business complaints to the Australian Financial Complaints Authority (AFCA) reached a record high in 2023-24, with the national financial ombudsman service also monitoring a rise in financial difficulty complaints amid challenging economic conditions.
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