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AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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What is an ombudsman?

An ombudsman is an independent person who investigates and resolves complaints between parties.

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AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Latest news

27 SEP 21
Advisers’ code of ethics offers a wider opportunity
The Code of Ethics for financial advisers is not all about catching out bad players, or about trading profit for “doing good”, says Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman June Smith.
01 SEP 21
Most ‘know your client’ issues resolved early: AFCA
Consumers who believe they’ve been given inappropriate advice or advice not in their best interest account for one in four Investments and Advice complaints but most of these complaints are resolved by agreement or do not go any further, data released by the Australian Financial Complaints Authority (AFCA) shows.
20 AUG 21
AFCA recognised at customer service awards
AFCA Customer Service Team Manager Steven Short wins Stellar Achievement Award at SOCAP Industry Awards.
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