We consider complaints about

Credit, finance and loans

Insurance

Banking deposits and payments

Investments and financial advice

Superannuation
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Floods and storms disaster support

Information for people who have been impacted by severe weather, flooding and storms.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

AFCA has commenced or progressed work on 9 of the 14 Independent Review recommendations.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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That's what AFCA does

At AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

17 NOV 22
Australians send 300,000 complaints to AFCA in 4 years
Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds.
17 NOV 22
Central West NSW storms and floods November 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Central West NSW storms and floods being declared a significant event on 15 November 2022 by the Insurance Council of Australia (ICA).
10 NOV 22
AFCA COO recognised in Not-for-Profit Executive awards
AFCA’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives.
View all news
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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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