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Investments and financial advice

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Coronavirus (COVID-19) Pandemic support

Helpful information and next steps for people affected by the coronavirus pandemic.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

AFCA has commenced or progressed work on 9 of the 14 Independent Review recommendations.

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Financial difficulty

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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That's what AFCA does

At AFCA, we help you find a fair outcome to a problem with your financial firm – like your bank, insurer or super fund.

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We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

11 AUG 22
Small businesses send 3,490 complaints to AFCA in 2021-22
Small businesses in dispute with financial service providers lodged 3,490 complaints with the Australian Financial Complaints Authority (AFCA) in 2021-22, down 3 per cent on the previous year.
05 AUG 22
AFCA updates Current Matter on Dixon Advisory and Superannuation Services
AFCA has updated its Current Matter about Dixon Advisory and Superannuation Services.
28 JUL 22
AFCA hosting ANZOA “Meeting of the Minds” conference
The Australian Financial Complaints Authority (AFCA) is hosting the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference at its Melbourne office on 28-29 July. 
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