AFCA will be closed from 12pm AEDT Friday 22 December 2023 until 9am AEDT Tuesday 2 January 2024.
During this time, our phone line will be closed.
You can still lodge a complaint with AFCA using the online complaint form.
Telephone
(free call within Australia)
1800 931 678
9:00am–5:00pm AEST/AEDT weekdays
Calls from an international number add 0061
International calls may incur a charge from your carrier
Online
Members
Feedback and complaints
about our service
Complete our online feedback form
Write to:
AFCA Service Complaints
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Find out more
AFCA Independent
Assessor
The Independent Assessor can assess complaints about the standard of service provided by AFCA in handling a complaint.
independentassessor@afca.org.au
Post to:
Independent Assessor
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Significant event hotline
1800 337 444
Media
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
Fax
(03) 9613 6399
Interpreter service
131 450
National Relay Service
Voice Relay 1300 555 727
TTY 133 677
SMS Relay 0423 677 767
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