Joining AFCA means joining an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector.
Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive.
At AFCA, we help people find a fair outcome to disagreements with their financial firm, such as a problem with their banking, insurance, investments advice, or superannuation.
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses with a complaint. We listen to and work with customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. That’s what AFCA does.
Competitive salary based on individual experience paid fortnightly
Salary packaging and novated leasing options
20 days annual leave with options to purchase more
12.5 days personal/carer’s leave. 2.5 more than industry standard
13 weeks long service leave
16 weeks paid parental leave
Bonus paid time off over the holiday period
Paid gender affirmation leave
Leave without pay available for study, community service and more
Flexible full time, part time and hybrid working arrangements
CBD located offices in Sydney and Melbourne
State of the art facilities and technology
Wellness initiatives including health checks, workshops and more
Access to regular learning and professional development
Workplace giving and salary sacrificing options
Employee assistance program for social and psychological wellbeing
Free social club with movie screenings, karaoke and more
Ally network to support LGBTQIA+ staff
If you have any queries regarding a vacancy or have applied for a role and require support, you can contact the AFCA Recruitment and Careers team by emailing firstname.lastname@example.org.
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AFCA is a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.
AFCA has partnered with The Candidate Coach
to support all applicants.