Decorative image

Joining AFCA means joining an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector.

About AFCA

At AFCA, we help people find a fair outcome to disagreements with their financial firm, such as a problem with their banking, insurance, investments advice, or superannuation.

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses with a complaint. We listen to and work with customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. That’s what AFCA does.

AFCA is proud of its people for purpose and inclusive culture, where diverse backgrounds, experiences, and identities are celebrated.  It is important to us that everyone feels a strong sense of belonging. We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation. At AFCA, we want to see you flourish!

Decorative image

Benefits

Pay

...

Competitive salary based on individual experience paid fortnightly

...

10% superannuation

...

Salary packaging and novated leasing options

Leave

...

20 days annual leave with options to purchase more

12.5 days personal/carer’s leave. 2.5 more than industry standard

13 weeks long service leave

12 weeks paid parental leave

Bonus paid time off over the holiday period

Leave without pay available for study, community service and more

Culture

...

Flexible full time, part time and hybrid working arrangements

...

CBD located offices in Sydney and Melbourne

...

State of the art facilities and technology

...

Wellness initiatives including health checks, workshops and more

...

Access to regular learning and professional development

...

Workplace giving and salary sacrificing options

...

Employee assistance program for social and psychological wellbeing

...

Free social club with movie screenings, karaoke and more

...

Ally network to support LGBTQIA+ staff

Decorative image

Contact us

If you have any queries regarding a vacancy or have applied for a role and require support, you can contact the AFCA Recruitment and Careers team by emailing careers@afca.org.au.

Follow us on social media

 

 

The Circle Back Initiative logo

AFCA is a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

The Candidate Coach logo

AFCA has partnered with The Candidate Coach
to support all applicants.

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.