12 MAR 19
Bunyip bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Bunyip bushfires being declared a catastrophe on 9 March 2019 by the I

07 MAR 19
AFCA submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system

On 4 March 2019, the Australian Financial Complaints Authority made a submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice

20 FEB 19
AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January

05 FEB 19
AFCA's response to the Royal Commission Final Report

AFCA has released a media release regarding our

05 FEB 19
Townsville floods significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Townsville Inundation (floods) being declared a catastrophe on 4 Febru

05 FEB 19
Flood and Insurance Issues

If you're a consumer or small business and have insurance issues, you can lodge a complaint with us if you are not satisfied with the progress or outcome of the insurance claim.

21 DEC 18
Sydney Hail Storms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Sydney Hail Storms on 20 December 2018.

11 DEC 18
86 financial firms with unpaid fees are now in breach of their legal obligations

Due to outstanding fees - either from membership with the Credit and Investment Ombudsman (CIO), or from an unpaid AFCA membership levy – the AFCA membership application of 86 organisatio

03 DEC 18
AFCA provides a submission to the inquiry into 'credit and financial services targeted at Australians at risk of hardship'

AFCA has provided a submission to the inquiry into ‘Credit and financial services targeted at Australians at risk of hardship’ by the Senate Economics References Committee.

22 NOV 18
AFCA offices closed over the festive season

Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.