AFCA has published its June 2024 Quarterly Update on the Independent Review response. 

Since the three-year program of work began in 2022, AFCA has responded in full to 11 of the recommendations and is on track to complete the remaining two by the end of 2024. 

Notable progress this quarter includes the publication of AFCA’s Rules Consultation Response Report, following ASIC's approval of significant changes to AFCA’s Rules and Operational Guidelines. The new versions of the Rules and Operational Guidelines, now published, apply to all complaints received on or after 1 July 2024. The new Rules and Operational Guidelines include several significant changes, which are outlined on the AFCA website. This completes Recommendations 4 and 6. 

AFCA remains committed to enhancing its services and achieving its vision of becoming a world-class ombudsman scheme. AFCA is dedicated to fulfilling the remaining recommendations and furthering the transformation of its operations into the future.