Annual Review 2021–22

Helping consumers, small businesses and financial firms to resolve complaints.

That’s what AFCA does.

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Previous Annual Reviews

About this Annual Review

This Annual Review details the Australian Financial Complaints Authority’s (AFCA) performance during the 2021–22 financial year.

This Review outlines how we have met our strategic priorities, purpose and vision. We also outline the challenges we’ve faced in our work.

AFCA shares this information to meet our legislative requirements, and to be transparent and accountable to our many stakeholders. The information in this Review is for our members, complainants, government, the wider community and our staff. 

The data we share relates to those complaints received by AFCA between 1 July 2021 and 30 June 2022, unless otherwise stated.

The 2021–22 Datacube, which shows complaint data about individual AFCA members, is available on our website at data.afca.org.au and provides data required under ASIC Regulatory Guide 267 (RG267).

 

Published October 2022.

Annual Review cover image

“You were very kind, understanding and always very upfront and honest with me. You kept me up to date with every stage of my case and when you told me that they wanted to come to an agreement with me I was blown away.”

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