Year published
02
JUN 23
Newcastle hailstorm May 2023
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Hunter and Central Coast hailstorm being declared a Significant Event on 29 May 2023 by the Insurance Council of Australia (ICA).
17
NOV 22
Central West NSW storms and floods November 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Central West NSW storms and floods being declared a significant event on 15 November 2022 by the Insurance Council of Australia (ICA).
20
OCT 22
Victoria, NSW and Tasmania Storms and Floods October 2022
AFCA has activated its significant event response plan following the Victoria, New South Wales and Tasmania floods being declared a catastrophe on 19 October 2022 by the Insurance Council of Australia (ICA).
07
JUL 22
NSW Storms and Floods July 2022
AFCA has activated its significant event response plan following the New South Wales Storms and Floods being declared a significant event on 5 July 2022 by the Insurance Council of Australia (ICA).
28
FEB 22
SE QLD & NSW Severe Weather and Flooding February 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Southeast Queensland and New South Wales Severe Weather and Flooding being declared a catastrophe on 26 February 2022 by the Insurance Council of Australia (ICA).
04
NOV 21
SA, Victoria and Tasmania severe storms October 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South Australia severe storms being declared a catastrophe by the Insurance Council of Australia (ICA) on 29 October 2021 and the Victoria and Tasmania severe storms being declared a catastrophe on 1 November 2021.
26
OCT 21
Victorian Earthquake September 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Earthquake being declared a significant event by the Insurance Council of Australia (ICA).
07
JUL 21
Commonwealth Bank of Australia system outages
The Australian Financial Complaints Authority (AFCA) is aware that the Commonwealth Bank of Australia (CBA) experienced system outages in June and July 2021. The purpose of this information is to provide early communication for consumers who may have been impacted.
15
JUN 21
Victorian Floods and Storms
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Floods and Storms being declared a catastrophe on 13 June 2021 by the Insurance Council of Australia (ICA).
15
APR 21
Tropical Cyclone Seroja
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following Tropical Cyclone Seroja being declared a catastrophe on 14 April 2021 by the Insurance Council of Australia (ICA).If you were affected by a significant event:
- Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
- If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
- If you are not happy with the outcome, lodge a complaint with us.
