Year published

19 FEB 24
​​Valentine’s Day storms in Victoria​
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Valentine’s Day storms in Victoria being declared a significant event on 16 February 2024 by the Insurance Council of Australia (ICA). 
03 JAN 24
Christmas storms across Queensland, New South Wales and Victoria
AFCA has activated its significant event response plan following the Christmas storms across Queensland, New South Wales and Victoria being declared a significant event on 27 December 2023 by the Insurance Council of Australia (ICA).
19 DEC 23
​​Tropical Cyclone Jasper​
AFCA has activated its significant event response plan following Tropical Cyclone Jasper in Far North Queensland being declared a significant event on 18 December 2023 by the Insurance Council of Australia (ICA).
02 JUN 23
Newcastle hailstorm May 2023
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Hunter and Central Coast hailstorm being declared a Significant Event on 29 May 2023 by the Insurance Council of Australia (ICA).
17 NOV 22
Central West NSW storms and floods November 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Central West NSW storms and floods being declared a significant event on 15 November 2022 by the Insurance Council of Australia (ICA).
20 OCT 22
Victoria, NSW and Tasmania Storms and Floods October 2022
AFCA has activated its significant event response plan following the Victoria, New South Wales and Tasmania floods being declared a catastrophe on 19 October 2022 by the Insurance Council of Australia (ICA).
07 JUL 22
NSW Storms and Floods July 2022
AFCA has activated its significant event response plan following the New South Wales Storms and Floods being declared a significant event on 5 July 2022 by the Insurance Council of Australia (ICA).
28 FEB 22
SE QLD & NSW Severe Weather and Flooding February 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Southeast Queensland and New South Wales Severe Weather and Flooding being declared a catastrophe on 26 February 2022 by the Insurance Council of Australia (ICA).
04 NOV 21
SA, Victoria and Tasmania severe storms October 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South Australia severe storms being declared a catastrophe by the Insurance Council of Australia (ICA) on 29 October 2021 and the Victoria and Tasmania severe storms being declared a catastrophe on 1 November 2021.
26 OCT 21
Victorian Earthquake September 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Earthquake being declared a significant event by the Insurance Council of Australia (ICA).

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
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