Year published

07 JUL 22
NSW Storms and Floods July 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the New South Wales Storms and Floods being declared a significant event on 5 July 2022 by the Insurance Council of Australia (ICA).
28 FEB 22
SE QLD & NSW Severe Weather and Flooding February 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Southeast Queensland and New South Wales Severe Weather and Flooding being declared a catastrophe on 26 February 2022 by the Insurance Council of Australia (ICA).
04 NOV 21
SA, Victoria and Tasmania severe storms October 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South Australia severe storms being declared a catastrophe by the Insurance Council of Australia (ICA) on 29 October 2021 and the Victoria and Tasmania severe storms being declared a catastrophe on 1 November 2021.
26 OCT 21
Victorian Earthquake September 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Earthquake being declared a significant event by the Insurance Council of Australia (ICA).
07 JUL 21
Commonwealth Bank of Australia system outages
The Australian Financial Complaints Authority (AFCA) is aware that the Commonwealth Bank of Australia (CBA) experienced system outages in June and July 2021. The purpose of this information is to provide early communication for consumers who may have been impacted.
15 JUN 21
Victorian Floods and Storms
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Floods and Storms being declared a catastrophe on 13 June 2021 by the Insurance Council of Australia (ICA).
15 APR 21
Tropical Cyclone Seroja
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following Tropical Cyclone Seroja being declared a catastrophe on 14 April 2021 by the Insurance Council of Australia (ICA).
22 MAR 21
New South Wales and South East Queensland storms and floods event 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the New South Wales and South East Queensland storms and floods event 2021 being declared a catastrophe from 22 March 2021 by the Insurance Council of Australia (ICA).
05 FEB 21
Perth Hills bushfires
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Perth Hills bushfires being declared a catastrophe from 5 February 2021 by the Insurance Council of Australia (ICA).
04 NOV 20
South East Queensland Halloween hailstorms
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland Halloween hailstorms being declared a catastrophe from 1 November 2020 by the Insurance Council of Australia (ICA).

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
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