Year published
Weekend severe storm in NSW
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Insurance Council of Australia (ICA) declaring the April 2024 NSW Weekend Severe Storms a significant event on Wednesday 10 April.Valentine’s Day storms in Victoria
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Valentine’s Day storms in Victoria being declared a significant event on 16 February 2024 by the Insurance Council of Australia (ICA).Christmas storms across Queensland, New South Wales and Victoria
AFCA has activated its significant event response plan following the Christmas storms across Queensland, New South Wales and Victoria being declared a significant event on 27 December 2023 by the Insurance Council of Australia (ICA).Tropical Cyclone Jasper
AFCA has activated its significant event response plan following Tropical Cyclone Jasper in Far North Queensland being declared a significant event on 18 December 2023 by the Insurance Council of Australia (ICA).Newcastle hailstorm May 2023
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Hunter and Central Coast hailstorm being declared a Significant Event on 29 May 2023 by the Insurance Council of Australia (ICA).Central West NSW storms and floods November 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Central West NSW storms and floods being declared a significant event on 15 November 2022 by the Insurance Council of Australia (ICA).Victoria, NSW and Tasmania Storms and Floods October 2022
AFCA has activated its significant event response plan following the Victoria, New South Wales and Tasmania floods being declared a catastrophe on 19 October 2022 by the Insurance Council of Australia (ICA).NSW Storms and Floods July 2022
AFCA has activated its significant event response plan following the New South Wales Storms and Floods being declared a significant event on 5 July 2022 by the Insurance Council of Australia (ICA).SE QLD & NSW Severe Weather and Flooding February 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Southeast Queensland and New South Wales Severe Weather and Flooding being declared a catastrophe on 26 February 2022 by the Insurance Council of Australia (ICA).SA, Victoria and Tasmania severe storms October 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South Australia severe storms being declared a catastrophe by the Insurance Council of Australia (ICA) on 29 October 2021 and the Victoria and Tasmania severe storms being declared a catastrophe on 1 November 2021.If you were affected by a significant event:
- Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
- If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
- If you are not happy with the outcome, lodge a complaint with us.