All Australian financial services licensees, Australian credit licensees, authorised credit representatives and superannuation trustees are required to be a member of the Australian Financial Complaints Authority (AFCA) under their financial services licence conditions, in accordance with ASIC Regulatory Guide RG 165.

Our members include banks, insurers, credit providers, financial advisers, debt collection agencies, superannuation trustees and many more. We have over 35,000 members across the country, most will never have a complaint lodged against them. For those that do, we offer fair, independent and effective solutions for financial disputes facilitated by professional and experienced staff.

Latest member news

Member e-forums

We are pleased to announce that our Member Forums are back for 2020! We will be hosting them online for all members to attend. The forum will be held over two days with the Plenary and Banking & Finance session held on 26 May 2020 and the other 3 sessions; Super & Life Insurance session, Investment & Advice session and General Insurance session held on 28 May 2020.

A private link to attend these forums is now available on your Member Portal (Secure Services).

There will be an opportunity to ask questions during the live broadcast. Further updates will be available on our Events page, AFCA member page the Member Portal (Secure Services). We look forward to seeing you attend our virtual forums!

Please note the times below are Melbourne time (AEST)

Agenda 26 May 2020

  1. Plenary session: 9.30 am to 10.30 am
  2. Break: 10:30 am to 10:45 am
  3. Banking and Finance session: 10.45 am to 11.45 am

Agenda 28 May 2020

  1. Superannuation and Life Insurance session: 9.30 am to 10.30 am
  2. Break: 10.30 am to 10.45 am
  3. Investment and Advice session: 10.45 am to 11.45 am
  4. Break: 11.45 am to 12 noon
  5. General Insurance session: 12 noon to 1 pm

For any questions, please contact us at


AFCA News Edition 6, May 2020

Click here to view our latest membership newsletter for May


ASIC update: Changes to regulatory work and priorities in response to COVID-19

Click here to read article


For more updates login to the member portal.

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