Updated:
14 March 2024
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.
The report shares data and findings from a range of recent systemic issues cases across the industry, helping financial firms improve industry practice.
Between July and December 2023, AFCA identified and investigated 111 systemic issues resulting in more than $40 million in remediation being returned to 139,011 consumers. This is compared with $61 million returned to 145,480 in the previous report covering January to June 2023.
