AFCA publishes latest edition of its Systemic Issues Insights Report 

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.  

​​AFCA introduces flexible public holiday leave and Women’s Health Leave​

The option to take public holidays flexibly and the introduction of women’s health leave are among new benefits the Australian Financial Complaints Authority (AFCA) has introduced in its enhanced leave policy.

​​AFCA named Employer of Choice in Australian HR Awards​

The Australian Financial Complaints Authority (AFCA) has been named Employer of Choice, Public Sector and NFP, at the Australian HR Awards 2023.

Consultation opens on AFCA’s new Appropriate Lending to Small Business Approach

Consultation is now open on the Australian Financial Complaints Authority’s proposed new Appropriate Lending to Small Business Approach.

​​AFCA recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI)​

The Australian Financial Complaints Authority (AFCA) is proud to have been awarded Bronze Tier Status in the Australian Workplace Equality Index (AWEI).

Consultation opens on AFCA's new Responsible Lending Approach

Consultation is now open on the Australian Financial Complaints Authority’s proposed new Responsible Lending Approach.

​​AFCA publishes new Approach to motor vehicle total loss complaints​

AFCA has published its new Approach to motor vehicle total loss complaints. 

Independent Review Quarterly Update for June

AFCA has published its June 2023 Quarterly Update on the Independent Review response.

AFCA welcomes passing of CSLR legislation

The Australian Financial Complaints Authority (AFCA) welcomes the passage of legislation that establishes a compensation scheme of last resort (CSLR). 

​​AFCA named Excellence Awardee in two Australian HR Awards​

The Australian Financial Complaints Authority (AFCA) has been named an Excellence Awardee in the Australian HR Awards 2023,

Article: Mortgage stress - getting on the front foot

Hundreds of thousands of fixed-rate loans will roll onto much higher rates in coming months, catching up on a year of rate rises from which they have so far been quarantined. Some borrowers face the prospect of being tipped into financial hardship as a result, but our experience as Australia’s financial ombudsman service suggests many will have options – if they act early.

Complaints paused due to firm insolvency - June 2023 update

As of 1 June 2023, the Australian Financial Complaints Authority (AFCA) had 4,875 open complaints involving 54 financial firms impacted by insolvency.