A year on: update on COVID-19 complaints

AFCA has received more than 11,000 complaints related to the COVID-19 pandemic since early March 2020.

AFCA complaint monetary limits updated

The Australian Financial Complaints Authority (AFCA) has adjusted its monetary limits for complaints.

Information for consumers impacted by NSW Northern Beaches COVID-19 travel restrictions

Consumers who have been affected by the recent COVID-19 restrictions and have been unable to travel should follow these steps.

Debt agreement administrators (DAAs) to be AFCA members by 1 January 2021

From 1 January 2021, all registered DAAs must be AFCA members in accordance with the Bankruptcy (Registered Debt Agreement Administrator Conditions) Determinati

AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of 842 financial firms who have failed to pay their AFCA membership levy and/or other fees. These financial firms and authorised credit representatives have been expelled from membership of AFCA.

LCCC publishes annual industry data and compliance report

On 26 June 2020, the Life Code Compliance Committee published its annual industry data and compliance report 2018-19.

AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of 680 financial firms who have failed to pay their AFCA membership levy.

General Insurance CGC publishes Living the Code report

The General Insurance Code Governance Committee has published a new report, Living the Code: Embedding Code obligations in compliance frameworks.

AFCA amends rules to reflect COVID-19 small business relief measures

The Australian Financial Complaints Authority (AFCA) has made changes to its rules which will affect how it deals with complaints from small business owners regarding certain COVID-19 rel

CGC publishes annual report on general insurance in Australia

On 5 May 2020, the Code Governance Committee (CGC) published its annual report on the Australian General Insurance Industry.

AFCA releases new income protection benefits in superannuation factsheet

On 21 April 2020, AFCA released a new factsheet about income protection benefits in superannuation to answer consumers' frequently asked questions.

AFCA pauses complaints against insolvent financial firms 

AFCA and its predecessors have been strong supporters of a compensation scheme of last resort (Compensation Scheme).