Insurance Council and AFCA agree to launch business interruption test case

The Insurance Council of Australia (ICA) and the Australian Financial Complaints Authority (AFCA) have agreed to file a test case considering the application of infectious diseases cover in business interruption policies.

AFCA welcomes updated guidance on IDR procedures

The Australian Financial Complaints Authority (AFCA) has welcomed the Australian Securities and Investments Commission’s (ASIC) updated guidance on Internal Dispute Resolution (IDR). 

AFCA receives more than 80,000 complaints in FY19/20, nearly 5,000 of which are COVID-19 related

Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last 12 months, with the Australian Financial Complaints Authority (AFCA) securing $258.6 million in compensation and refunds direct to consumers.

AFCA receives more than 3100 complaints relating to COVID-19

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The Australian Financial Complaints Authority (AFCA) has received over 3180 COVID-19 related financia

AFCA launches new videos for diverse communities 

The Australian Financial Complaints Authority (AFCA) is today launching improved online resources in languages other than English to make it easier for all communities to access financial dispute resolution. 

AFCA strongly welcomes ASIC’s relief measures for early access to super advice

The Australian Financial Complaints Authority (AFCA) will take into account the financial regulator’s changed approach to advice about early access to superannuation when dealing with complaints that arise due to COVID-19.

Court appeals of AFCA decisions unsuccessful

The Australian Financial Complaints Authority (AFCA) has received two separate court decisions which support the scope of AFCA’s fairness jurisdiction in both its superannuation and general divisions, and the approach AFCA has adopted to its decision making.

AFCA appoints two new Lead Ombudsmen

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointments of Ms Natalie Cameron as Investments and Advice Lead Ombudsman, and Ms Heather Gray as Superannuation Lead Ombudsman.

AFCA gives more time to resolve complaints

The Australian Financial Complaints Authority (AFCA) will give consumers, small businesses and financial firms extra time to respond to complaints due to the COVID-19 pandemic.

AFCA sets out how it will work with regulators, consumers and industry, taking into account COVID-19 challenges

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