New Chief Ombudsman-CEO appointed to the Australian Financial Complaints Authorit

The Chair of the Board of the Australian Financial Complaints Authority (AFCA) the Hon. Helen Coonan today announced the appointment of David Locke as the Chief Ombudsman and Chief Executive Officer of AFCA.

AFCA consults on draft Rules to enhance dispute resolution

The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.

Ministerial authorisation of the Australian Financial Complaints Authority

The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services to establish and operate the Australian Financial Complaints Authority (AFCA).