$185 million in compensation awarded to consumers in AFCA's first 12 months

The Australian Financial Complaints Authority is today celebrating 12 months since it opened its doors as the nation’s one-stop-shop for complaints about financial firms.

AFCA appoints industry leader to spearhead customer service

The Australian Financial Complaints Authority (AFCA) is pleased to announce Rob Guest has commenced in the role of Executive General Manager, Customer Service and Resolution.

AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of its free, fair and independent financial dispute resolution services.

Fairer outcomes for consumers with new ASIC power

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AFCA to name financial firms in determinations

The Australian Financial Complaints Authority will begin naming financial firms in its published determinations to increase transparency in the financial sector and enhance consumer confidence.

AFCA announces Deputy Chief Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Dr June Smith as the Deputy Chief Ombudsman following a nationwide search. 

AFCA delivers $83m win for consumers and small business

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AFCA reminds insurance companies to focus on fairness

The Australian Financial Complaints Authority (AFCA) has reminded insurance companies that complaints it receives will be assessed on how fairly the company treats its customers.

AFCA welcomes ASIC approval for legacy complaints

The Australian Financial Complaints Authority (AFCA) has welcomed the Australian Securities and Investments Commission's (ASIC) announcement that it has approved a change to AFCA’s Rules to allow it to investigate certain complaints dating back to 1 January 2008.

AFCA to strengthen leadership team

The Australian Financial Complaints Authority (AFCA) has announced that it is recruiting for a number of newly-created senior roles.