Australians send 300,000 complaints to AFCA in 4 years

Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds.

AFCA COO recognised in Not-for-Profit Executive awards

AFCA’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives.

AFCA receives over 900 complaints after SEQ/NSW floods

AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floods

AFCA’s John Price wins Lifetime Achievement Award

Former Lead Ombudsman, Insurance, John Price has received a Lifetime Achievement Award.

Small businesses send 3,490 complaints to AFCA in 2021-22

Small businesses in dispute with financial service providers lodged 3,490 complaints with the Australian Financial Complaints Authority (AFCA) in 2021-22, down 3 per cent on the previous year.

Delia Rickard joins AFCA board

The Australian Financial Complaints Authority (AFCA) today announced the appointment of outgoing ACCC Deputy Chair Ms Delia Rickard to its board. Her appointment, for three years, is effective from 1 August 2022.

Over 72,000 complaints taken to financial ombudsman in 2021-22

Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged 72,358 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, a rise of 3 per cent on the previous financial year.

AFCA finalises funding model after industry consultation

The vast majority of financial firms will pay the same or less to the Australian Financial Complaints Authority under a new, user-pays funding model that will be implemented from July 1.

Merit assessment adopted after pilot shows benefits

AFCA has made early “merit assessment” a permanent feature of its process after a pilot program showed this made complaints handling faster, cheaper and fairer for all parties.

AFCA team wins dispute resolution award

The Australian Financial Complaints Authority (AFCA)has won the Ombudsmen and Commission Group of the Year Award at the 6th Annual Australian ADR Awards 2021.