AFCA opens consultation on proposed Rules changes

The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work helping consumers and financial firms to resolve complaints.

AFCA welcomes latest initiative on scams

The Australian Financial Complaints Authority (AFCA) has welcomed the latest initiative from a major bank aimed at protecting customers from potential scams.

AFCA receives over 2000 complaints in year since SEQ/NSW floods

The Australian Financial Complaints Authority (AFCA) has received more than 2,000 complaints from flood-affected consumers in the year since the devastating South-East Queensland/northern NSW storms, with delays in claim handling the most significant issue. 

AFCA welcomes additional measures to thwart spoofing scams

The Australian Financial Complaints Authority (AFCA) has welcomed the announcement from a major bank that it is working with telco providers to reduce spoofing scams.

AFCA welcomes new scams initiatives

The Australian Financial Complaints Authority (AFCA) has welcomed the announcement of new banking initiatives that seek to address the scourge of scams. 

Federal Court reaffirms that financial firms must co-operate with AFCA

The Australian Financial Complaints Authority (AFCA) has welcomed a ruling by the Federal Court which reaffirms the legal requirement for financial firms to co-operate with AFCA to achieve the effective and efficient resolution of complaints.

AFCA launches its Reflect Reconciliation Action Plan

The Australian Financial Complaints Authority (AFCA) has affirmed its commitment to reconciliation with the launch of its Reflect Reconciliation Action Plan (RAP).

Australians send 300,000 complaints to AFCA in 4 years

Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds.

AFCA COO recognised in Not-for-Profit Executive awards

AFCA’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives.

AFCA receives over 900 complaints after SEQ/NSW floods

AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floods