11 JUL 19
AFCA reminds insurance companies to focus on fairness

The Australian Financial Complaints Authority (AFCA) has reminded insurance companies that complaints it receives will be assessed on how fairly the company treats its customers.

18 JUN 19
AFCA welcomes ASIC approval for legacy complaints

The Australian Financial Complaints Authority (AFCA) has welcomed the Australian Securities and Investments Commission's (ASIC) announcement that it has approved a change to AFCA’s Rules

22 MAY 19
AFCA to strengthen leadership team

The Australian Financial Complaints Authority (AFCA) has announced that it is recruiting for a number of newly-created senior roles.

15 MAY 19
AFCA welcomes moves to track dispute resolution within financial firms

The Australian Financial Complaints Authority (AFCA) has welcomed ASIC’s announcement of a raft of measures to strengthen the complaints handling process within financial firms.

02 MAY 19
Announcing Kathy Bowlen as the new Executive General Manager - Communications and Stakeholder Relations

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Kathy Bowlen as the inaugural Executive General Manager – Communications and Stakeholder Rel

06 APR 19
Financial firms required by law to cooperate with AFCA

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement that from today financial firms will be required by law to cooperate with AFCA to resolv

02 APR 19
Rebl Corp contracts under investigation by AFCA

The Australian Financial Complaints Authority (AFCA) is investigating a number of complaints from small businesses who had contracts with Rebl Corp, Digital Rebl and Media Rebl (collectiv

27 MAR 19
Helen Coonan: AFCA is bringing a fairness revolution to the banks

Australian Financial Complaints Authority (AFCA) will push the banking sector to undertake a cultural transformation as part of a “fairness revolution” by the new one-stop-shop ombudsman

20 MAR 19
AFCA announces Consumer Advisory Panel

The Australian Financial Complaints Authority (AFCA) has today announced the establishment of its Consumer Advisory Panel and a commitment to consult with consumer advocates on all major

18 MAR 19
Consultation now open on AFCA Rules changes

The Australian Financial Complaints Authority (AFCA) is seeking submissions on proposed changes to its Rules which will expand its jurisdiction to deal with eligible complaints about cond

Media contact information

For all AFCA media enquiries, please phone (03) 9613 7470 or email media@afca.org.au.

Media contacts

Email: media@afca.org.au

Mobile: 0466 929 659