Year published

25 NOV 19
AFCA welcomes new General Counsel
The Australian Financial Complaints Authority (AFCA) has today welcomed Anna Campbell to the newly-created position of General Counsel.
08 NOV 19
AFCA to strengthen focus on systemic issues
The Australian Financial Complaints Authority (AFCA) is bolstering its work in raising standards and minimising consumer harm, with the creation of a new leadership position, Lead Ombudsman– Systemic Issues and Remediation.
07 NOV 19
AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints
A new online tool launched today means Australians can see how their insurer, bank, financial adviser, superannuation fund or other financial firm has responded to consumer complaints brought to the Australian Financial Complaints Authority (AFCA). 
04 NOV 19
AFCA announces appointment of Chief Operating Officer
The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer. Mr Untersteiner will join AFCA on Monday 2 December 2019.
01 NOV 19
$185 million in compensation awarded to consumers in AFCA's first 12 months
The Australian Financial Complaints Authority is today celebrating 12 months since it opened its doors as the nation’s one-stop-shop for complaints about financial firms.
28 OCT 19
AFCA appoints industry leader to spearhead customer service
The Australian Financial Complaints Authority (AFCA) is pleased to announce Rob Guest has commenced in the role of Executive General Manager, Customer Service and Resolution.
12 SEP 19
AFCA launches national Financial Fairness Roadshow
The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of its free, fair and independent financial dispute resolution services.
26 AUG 19
AFCA to name financial firms in determinations
The Australian Financial Complaints Authority will begin naming financial firms in its published determinations to increase transparency in the financial sector and enhance consumer confidence.
30 JUL 19
AFCA announces Deputy Chief Ombudsman
The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Dr June Smith as the Deputy Chief Ombudsman following a nationwide search. 

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