Complaints about home loans increase by 20%

New data released today by the Australian Financial Complaints Authority (AFCA) has shown that complaints about home loans have increased by 20 per cent in the last six months of 2019.

AFCA responds to compensation scheme of last resort consultation

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Financial ombudsman warns against insurance middlemen

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Financial ombudsman launches dedicated bushfire hotline

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AFCA announces dedicated support for bushfire victims

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AFCA approach to adviser conduct obligations

The Australian Financial Complaints Authority (AFCA) has today announced how it will assess adviser conduct obligations under the new Financial Adviser Code of Ethics.

AFCA welcomes new General Counsel

The Australian Financial Complaints Authority (AFCA) has today welcomed Anna Campbell to the newly-created position of General Counsel.

AFCA to strengthen focus on systemic issues

The Australian Financial Complaints Authority (AFCA) is bolstering its work in raising standards and minimising consumer harm, with the creation of a new leadership position, Lead Ombudsman– Systemic Issues and Remediation.

AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints

A new online tool launched today means Australians can see how their insurer, bank, financial adviser, superannuation fund or other financial firm has responded to consumer complaints brought to the Australian Financial Complaints Authority (AFCA). 

AFCA announces appointment of Chief Operating Officer

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer. Mr Untersteiner will join AFCA on Monday 2 December 2019.