AFCA appoints new head of code compliance

The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code Compliance and Monitoring Team.

AFCA welcomes release of Independent Review’s report

The Australian Financial Complaints Authority (AFCA) welcomes the release today of the report of the Independent Review into its financial dispute resolution service. AFCA agrees in principle with the report’s 14 recommendations.

AFCA launches new platform to improve dispute resolution 

The Australian Financial Complaints Authority (AFCA) today launched a new digital platform to help financial firms better manage disputes that reach the ombudsman service.

AFCA appoints seven Senior Ombudsmen

The Australian Financial Complaints Authority (AFCA) has created the new role of Senior Ombudsman, announcing seven appointments, as it progresses projects to enhance the efficiency and effectiveness of dispute resolution.

Complaints about four major banks fall: AFCA 

Consumer complaints about the four major banks fell seven per cent in 2020-21, the Australian Financial Complaints Authority (AFCA) says in new analysis of the 70,510 complaints it received overall in 2020-21.

Most ‘know your client’ issues resolved early: AFCA

Consumers who believe they’ve been given inappropriate advice or advice not in their best interest account for one in four Investments and Advice complaints but most of these complaints are resolved by agreement or do not go any further, data released by the Australian Financial Complaints Authority (AFCA) shows.

AFCA recognised at customer service awards

AFCA Customer Service Team Manager Steven Short wins Stellar Achievement Award at SOCAP Industry Awards.

AFCA appoints six new ombudsmen

The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.

AFCA receives 70,000 financial complaints in 2020-21

Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged more than 70,000 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months.

Paul Kearney named new EGM People and Culture, AFCA

ME Bank executive Paul Kearney will join the Australian Financial Complaints Authority (AFCA) as its new Executive General Manager People and Culture.