AFCA announces Consumer Advisory Panel

The Australian Financial Complaints Authority (AFCA) has today announced the establishment of its Consumer Advisory Panel and a commitment to consult with consumer advocates on all major initiatives it undertakes.

Consultation now open on AFCA Rules changes

The Australian Financial Complaints Authority (AFCA) is seeking submissions on proposed changes to its Rules which will expand its jurisdiction to deal with eligible complaints about conduct dating back to 1 January 2008.

AFCA offering financial dispute help for flood-affected Townsville small businesses

Ombudsmen from the Australian Financial Complaints Authority (AFCA) are in Townsville today to offer their service to small businesses affected by the recent Townsville floods.

AFCA welcomes recommendations from senate inquiry into credit and hardship

The Australian Financial Complaints Authority (AFCA) has welcomed recommendations from the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship. 

AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January 2008.

AFCA announces appointment of dedicated Small Business Lead Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff.

AFCA's statement on the Royal Commission’s Final Report

The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The final report was handed down to the Governor-General on 1 February 2019.

AFCA's submission to the Senate Economics References Committee

On 24 January the Australian Financial Complaints Authority (AFCA) appeared at the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship. AFCA is the single Ombudsman scheme for financial complaints.

AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse

Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018. The Australian Financial Complaints Authority (AFCA) has published information for affected customers.

Financial complaints soar in first month of AFCA operations

The Australian Financial Complaints Authority (AFCA) has today reported it received over 13,000 phone enquiries in its first month of operation.