AFCA announces appointment of dedicated Small Business Lead Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff.

AFCA's statement on the Royal Commission’s Final Report

The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The final report was handed down to the Governor-General on 1 February 2019.

AFCA's submission to the Senate Economics References Committee

On 24 January the Australian Financial Complaints Authority (AFCA) appeared at the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship. AFCA is the single Ombudsman scheme for financial complaints.

AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse

Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018. The Australian Financial Complaints Authority (AFCA) has published information for affected customers.

Financial complaints soar in first month of AFCA operations

The Australian Financial Complaints Authority (AFCA) has today reported it received over 13,000 phone enquiries in its first month of operation.

AFCA seeks proof-of-life for 231 financial firms

The Australian Financial Complaints Authority (AFCA) has today published a list of 231 financial firms it believes may need to be members of the new financial services dispute resolution scheme.

AFCA announces dedicated small business ombudsman

The newly established Australian Financial Complaints Authority (AFCA) has announced today it will appoint a dedicated small business lead ombudsman to resolve financial disputes that small businesses have with their financial service providers.

Australian Financial Complaints Authority (AFCA) opens for business

The Australian Financial Complaints Authority (AFCA) is open and ready to take complaints from consumers and small businesses from today (1 November 2018).

Australian Financial Complaints Authority's (AFCA) strategy and brand released

The Australian Financial Complaints Authority (AFCA) has made public its strategy and new brand today (18 October 2018), ahead of its national launch on 1 November 2018.

AFCA welcomes ASIC's approval of the AFCA Rules and AFCA's Independent Assessor Terms of Reference

AFCA welcomes ASIC’s approval of the AFCA Rules and AFCA’s Independent Assessor Terms of Reference.