FSC and AFCA name Life Code Compliance Committee Chair

The Financial Services Council (FSC) and the Australian Financial Complaints Authority (AFCA) have jointly appointed Ms. Jan McClelland AM as Chair of the Life Code Compliance Committee (LCCC).

AFCA appoints two new Lead Ombudsmen

The Australian Financial Complaints Authority (AFCA) has announced the appointment of two new Lead Ombudsmen, for Insurance and for Small Business.

AFCA announces John Pollaers OAM as next Independent Chair

The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the appointment of Professor John Pollaers OAM as its next Independent Chair.

A year on: 11,000 COVID-19 complaints, scams on the rise

The Australian Financial Complaints Authority (AFCA) is seeing a sharp rise in consumer complaints about scams, after receiving more than 11,000 complaints related to COVID-19 in the year leading up to the anniversary of the pandemic’s declaration.

AFCA welcomes announcement of Independent Review 

The Australian Financial Complaints Authority (AFCA) welcomes today’s announcement of the terms of reference for the scheduled review of its functions and performance.

AFCA Rules change following ASIC direction

AFCA has amended its Rules to provide clarity for consumers and financial firms regarding AFCA’s jurisdiction to receive complaints about the conduct of an authorised representative of an AFCA member. 

AFCA releases information for consumers impacted by NSW travel restrictions

The Australian Financial Complaints Authority (AFCA) has released information and next steps for consumers who have been affected by the recent NSW COVID-19 restrictions.

ASIC approves changes to AFCA Rules to assist transition of SCT complaints by 31 December 2020 deadline

The Australian Securities and Investments Commission (ASIC) has approved an update to the Australian Financial Complaints Authority (AFCA) Rules to provide for the transfer and handling of all remaining open complaints from the Superannuation Complaints Tribunal (SCT) to AFCA by 31 December 2020.

AFCA Member Forums: two years of operations, future of membership experience

More than 153,000 complaints received, $474.5 million in compensation and refunds.

AFCA releases 2019-20 Annual Review

The Australian Financial Complaints Authority (AFCA) has today released its 2019-20 Annual Review, revealing the number of complaints received and closed, the amount awarded to consumers in compensation and refunds, and the ombudsman’s approach to the COVID-19 pandemic.