Financial ombudsman launches dedicated bushfire hotline

The Australian Financial Complaints Authority (AFCA) has today launched a support hotline to ensure priority service for those impacted by the devastating Australian bushfires.

AFCA announces dedicated support for bushfire victims

The Australian Financial Complaints Authority sends its profound condolences to the communities impacted by the devastating bushfires currently burning across New South Wales, South Austr

AFCA approach to adviser conduct obligations

The Australian Financial Complaints Authority (AFCA) has today announced how it will assess adviser conduct obligations under the new Financial Adviser Code of Ethics.

AFCA welcomes new General Counsel

The Australian Financial Complaints Authority (AFCA) has today welcomed Anna Campbell to the newly-created position of General Counsel.

AFCA to strengthen focus on systemic issues

The Australian Financial Complaints Authority (AFCA) is bolstering its work in raising standards and minimising consumer harm, with the creation of a new leadership position, Lead Ombudsm

AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints

A new online tool launched today means Australians can see how their insurer, bank, financial adviser, superannuation fund or other financial firm has responded to consumer complaints bro

AFCA announces appointment of Chief Operating Officer

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer.

$185 million in compensation awarded to consumers in AFCA's first 12 months

The Australian Financial Complaints Authority is today celebrating 12 months since it opened its doors as the nation’s one-stop-shop for complaints about financial firms.

AFCA appoints industry leader to spearhead customer service

The Australian Financial Complaints Authority (AFCA) is pleased to announce Rob Guest has commenced in the role of Executive General Manager, Customer Service and Resolution.

AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of