Year published

31 MAY 22
AFCA finalises funding model after industry consultation
The vast majority of financial firms will pay the same or less to the Australian Financial Complaints Authority under a new, user-pays funding model that will be implemented from July 1.
05 MAY 22
Merit assessment adopted after pilot shows benefits
AFCA has made early “merit assessment” a permanent feature of its process after a pilot program showed this made complaints handling faster, cheaper and fairer for all parties.
01 APR 22
AFCA team wins dispute resolution award
The Australian Financial Complaints Authority (AFCA)has won the Ombudsmen and Commission Group of the Year Award at the 6th Annual Australian ADR Awards 2021.
25 MAR 22
$500k in unpaid compensation as complaints against ACBF/Youpla top 500
The Australian Financial Complaints Authority (AFCA) has received more than 500 complaints* about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018.
10 MAR 22
AFCA consults on proposed funding model
The vast majority of financial firms would pay the same or less to the Australian Financial Complaints Authority under a proposed new user-pays funding model now the subject of consultation by AFCA with financial firms.
20 DEC 21
Financial services leader Gary Dransfield joins AFCA board
The Australian Financial Complaints Authority (AFCA) today announced the appointment of experienced financial services leader Gary Dransfield to its board. His appointment, for three years, is effective from 1 January 2022.
30 NOV 21
AFCA appoints new head of code compliance
The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code Compliance and Monitoring Team.
24 NOV 21
AFCA welcomes release of Independent Review’s report
The Australian Financial Complaints Authority (AFCA) welcomes the release today of the report of the Independent Review into its financial dispute resolution service. AFCA agrees in principle with the report’s 14 recommendations.
19 NOV 21
AFCA launches new platform to improve dispute resolution 
The Australian Financial Complaints Authority (AFCA) today launched a new digital platform to help financial firms better manage disputes that reach the ombudsman service.
26 OCT 21
AFCA appoints seven Senior Ombudsmen
The Australian Financial Complaints Authority (AFCA) has created the new role of Senior Ombudsman, announcing seven appointments, as it progresses projects to enhance the efficiency and effectiveness of dispute resolution.

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