02 JUL 20
AFCA receives more than 80,000 complaints in FY19/20, nearly 5,000 of which are COVID-19 related
Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last 12 months, with the Australian Financial Complaints Authority (AFCA) securing $258.6 million in compensation and refunds direct to consumers.
01 JUL 20
AFCA bans paid representative from lodging complaints
The Australian Financial Complaints Authority (AFCA) has banned paid representative MCR Partners from lodging complaints on behalf of consumers and small businesses.
27 MAY 20
AFCA receives more than 3100 complaints relating to COVID-19

The Australian Financial Complaints Authority (AFCA) has received over 3180 COVID-19 related financial complaints since the coronavirus (COVID-19) was declared a pandemic in March.

21 MAY 20
AFCA launches new videos for diverse communities 

The Australian Financial Complaints Authority (AFCA) is today launching improved online resources in languages other than English to make it easier for all communities to access financial

21 APR 20
AFCA strongly welcomes ASIC’s relief measures for early access to super advice

The Australian Financial Complaints Authority (AFCA) will take into account the financial regulator’s changed approach to advice about early access to superannuation when dealing with com

17 APR 20
Court appeals of AFCA decisions unsuccessful

The Australian Financial Complaints Authority (AFCA) has received two separate court decisions which support the scope of AFCA’s fairness jurisdiction in both its superannuation and gener

17 APR 20
AFCA appoints two new Lead Ombudsmen

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointments of Ms Natalie Cameron as Investments and Advice Lead Ombudsman, and Ms Heather Gray as Superan

16 APR 20
AFCA gives more time to resolve complaints

The Australian Financial Complaints Authority (AFCA) will give consumers, small businesses and financial firms extra time to respond to complaints due to the COVID-19 pandemic.   

23 MAR 20
AFCA sets out how it will work with regulators, consumers and industry, taking into account COVID-19 challenges

The Australian Financial Complaints Authority (AFCA) will modify its approach to dispute resolution to take into account all regulatory and legislative changes announced as part of Austra

10 MAR 20
Complaints about home loans increase by 20%

New data released today by the Australian Financial Complaints Authority (AFCA) has shown that complaints about home loans have increased by 20 per cent in the last six months of 2019.

Media contact information

For all AFCA media enquiries, please phone (03) 9613 7470 or email media@afca.org.au.

Media contacts

Email: media@afca.org.au

Mobile: 0466 929 659