Year published

08 SEP 22
AFCA receives over 900 complaints after SEQ/NSW floods
AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floods
26 AUG 22
AFCA’s John Price wins Lifetime Achievement Award
Former Lead Ombudsman, Insurance, John Price has received a Lifetime Achievement Award.
11 AUG 22
Small businesses send 3,490 complaints to AFCA in 2021-22
Small businesses in dispute with financial service providers lodged 3,490 complaints with the Australian Financial Complaints Authority (AFCA) in 2021-22, down 3 per cent on the previous year.
26 JUL 22
Delia Rickard joins AFCA board
The Australian Financial Complaints Authority (AFCA) today announced the appointment of outgoing ACCC Deputy Chair Ms Delia Rickard to its board. Her appointment, for three years, is effective from 1 August 2022.
20 JUL 22
Over 72,000 complaints taken to financial ombudsman in 2021-22
Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged 72,358 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, a rise of 3 per cent on the previous financial year.
31 MAY 22
AFCA finalises funding model after industry consultation
The vast majority of financial firms will pay the same or less to the Australian Financial Complaints Authority under a new, user-pays funding model that will be implemented from July 1.
05 MAY 22
Merit assessment adopted after pilot shows benefits
AFCA has made early “merit assessment” a permanent feature of its process after a pilot program showed this made complaints handling faster, cheaper and fairer for all parties.
01 APR 22
AFCA team wins dispute resolution award
The Australian Financial Complaints Authority (AFCA)has won the Ombudsmen and Commission Group of the Year Award at the 6th Annual Australian ADR Awards 2021.
25 MAR 22
$500k in unpaid compensation as complaints against ACBF/Youpla top 500
The Australian Financial Complaints Authority (AFCA) has received more than 500 complaints* about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018.
10 MAR 22
AFCA consults on proposed funding model
The vast majority of financial firms would pay the same or less to the Australian Financial Complaints Authority under a proposed new user-pays funding model now the subject of consultation by AFCA with financial firms.

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