Financial complaints rise further 9% to record 105,000 in 2023-24

The Australian Financial Complaints Authority (AFCA) has expressed disappointment at another record year of complaints, after disputes reaching the ombudsman service rose a further 9 per cent to more than 105,000 in 2023-24.

John Pollaers reappointed as Chair of AFCA Board

The AFCA Board is pleased to announce that Professor John Pollaers OAM has been reappointed as the Independent Chair of the Board of the Australian Financial Complaints Authority for a second term of three years.

AFCA Chief Ombudsman named CEO of the Year at LGBTQ+ Inclusion Awards

The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO of the Year at the 2024 Australian LGBTQ+ Inclusion Awards.

AFCA endorses ASIC’s call for lenders to do better on hardship

The Australian Financial Complaints Authority (AFCA) endorses the corporate regulator’s call today for lenders to improve their approach to supporting customers experiencing hardship.

AFCA named one of Australia’s best places to work

The Australian Financial Complaints Authority (AFCA) has been named the best place to work in the Government, Education, Not For Profit and Utilities sector in a prestigious national ranking. 

AFCA worried by rising complaints over handling of hardship

The Australian Financial Complaints Authority (AFCA) is concerned by a rise in complaints involving financial difficulty, especially lenders’ handling of customer requests for hardship assistance.

Complaints to AFCA top 100,000 a year for first time

Australia’s financial dispute resolution scheme has for the first time recorded 100,000 complaints in a calendar year – just ahead of the fifth anniversary of the Hayne Financial Services Royal Commission.

AFCA announces new board member

The Australian Financial Complaints Authority (AFCA) today announced the appointment of Dr Heron Loban to its independent board. The appointment becomes effective on 1 January 2024.

AFCA Chief Ombudsman named Diversity Equity & Inclusion Champion in prestigious awards

The Australian Financial Complaints Authority’s (AFCA) Chief Ombudsman and Chief Executive Officer, David Locke, has been named CEO Diversity Equity & Inclusion Champion at the Australian HR Institute Awards 2023.

Financial complaints by Aboriginal and Torres Strait Islander peoples up 13%

AFCA received more than 2,500 complaints from Aboriginal and Torres Strait Islander peoples. This was up 13% on the previous year.