Updated: 26 October 2023

The ability to spread parental leave over two years and the introduction of gender affirmation leave are among new benefits Australia’s national financial ombudsman service has announced in a new leave policy.

The Australian Financial Complaints Authority’s (AFCA) progressive approach to parental leave now allows all new parents to flexibly spread their parental leave out across two years if they wish and increases the paid entitlement to 16 weeks. 

The leave policy also removes the traditional reference to primary and secondary caregivers from parental leave provisions, to support all parents in being able to have time with a new child. In addition, AFCA contributes superannuation during paid parental leave.

The enhanced leave benefits under the new policy also include five days of paid leave in the event of early pregnancy loss, as well as eight weeks of paid gender affirmation leave.

“These improvements will have a profound impact on our people and I’m proud that, as a not-for-profit organisation, we’ve been able to find a way to achieve these sorts of benefits,” AFCA’s Chief Operating Officer Justin Untersteiner said.

“These changes support our ongoing commitment to flexible working and equality and they are great examples of AFCA’s culture of putting people at the centre of everything we do and living our commitment to inclusion.”

Justin role models this as an executive leader, working four days a week to be able to spend more time with his young family. He recently wrote a foreword for the Breaking Dad report by the 100% Project where he explains what a difference working flexibly makes to his family (listen to a podcast interview here).

“At AFCA we encourage our people to take leave to support their health and wellbeing and balance personal commitments,” he said. “We know that allowing leave to be taken flexibly, where possible, can support equality and inclusion.”

AFCA provides free, fair and independent help with financial disputes for consumers and small businesses and their financial firms, in areas such as banking, credit, insurance, advice, investments and superannuation. It employs about 800 people.

 

Published: 17 July 2022

 

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.