Statement on Sterling complaints

The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.

Coronavirus disease (COVID-19) outbreak information

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Au

AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'

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Th

AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of last resort.

AFCA makes submissions to two ASIC consultations

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AFCA launches national Financial Fairness Roadshow

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Th

AFCA updates Rules to name financial firms

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NSW and QLD bushfires significant event response

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29 financial firms breach AFCA member requirements

The Australian Financial Complaints Authority has today named 29 financial firms who have failed to pay complaint-related charges, breaching AFCA membership requirements.

AFCA raises issues based on complaints about Forex Financial Services

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Th

Notice regarding appointment of AFCA's external auditor

Australian Financial Complaints Authority Limited (AFCAL) was incorporated on 17 July 2017.

Changes to superannuation

The Government has announced new legislation to safeguard Australians’ superannuation savings from excessive fees, unnecessary insurance and the costs of inadvertently holding multiple superannuation accounts.