The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers. 

This update adds data covering firms with four or more complaints in the six months to 31 December 2021. 

The AFCA Datacube is part of AFCA’s commitment to providing access to its data in a transparent and useful way to firms and consumers.  

The data gives member firms a statistical understanding of how they compare within their industries. It can also help consumers and small businesses make informed choices when sourcing financial products and services. 

The AFCA Datacube can be searched by firm name, or filtered by type of firm, product, service or postcode. It includes data since AFCA’s inception on 1 November 2018. 

You can see a video overview of how to use the AFCA Datacube here.

Published: 1 June 2022

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.