As part of our commitment to transparency and sharing key systemic issues insights with consumers and stakeholders, AFCA has published its new FY21-22 Systemic Issues Insights Report.

The report shares recent data and findings from a range of systemic issues cases across the financial services industry.

This is the first edition of the report and it will be published bi-annually in 2023. Find out more here.

Published: 15 December 2022

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.