Australian Financial Complaints Authority Limited (AFCAL) was incorporated on 17 July 2017. At incorporation, its auditor was Deloitte Touche Tohmatsu of 550 Bourke Street, Melbourne VIC 3000 (Deloitte) as Deloitte had been the auditor for Financial Ombudsman Service Limited and the continuity through the transition period was important.

Following the appointment of AFCAL as the operator of the Australian Financial Complaints Authority (AFCA) external dispute resolution scheme and the formation of a new Board of Directors, the Board wished to undertake due diligence on the ongoing appointment of the external auditor for AFCAL. Deloitte were consulted and invited to put forward a proposal to respond to the tender process, but declined, effectively retiring from the role of auditor. Following the tender process, the Audit and Risk Committee recommended the appointment of Moore Stephens of 530 Collins Street, Melbourne VIC 3000 (Moore Stephens) at the Board meeting on 17 May 2019. ASIC consented to the resignation of Deloitte as the external auditor on 5 July 2019.

The appointment of Moore Stephens as the external auditor will be put to the members for confirmation at the AFCA Annual General Meeting in November 2019.

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.