Advisers’ code of ethics offers a wider opportunityThe Code of Ethics for financial advisers is not all about catching out bad players, or about trading profit for “doing good”, says Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman June Smith.
AFCA outlines latest efficiency measuresA pilot project aimed at identifying complaints without merit earlier in its process is among the initiatives the Australian Financial Complaints Authority (AFCA) has under way to support efficient and timely handling of the 70,000 complaints it receives annually.
Debt management firms become AFCA membersUnder new government regulations certain debt management services are now prescribed as a type of credit activity for the purposes of the National Consumer Credit Protection Act 2009.
Why do clients complain about good advisers?AFCA Investment and Advice Ombudsman Nicolas Crowhurst explains why even the best professionals receive complaints from time to time, and what advisers can do next if they receive a complaint. Originally published by AdviserVoice.
AFCA publishes details of non-compliant membersThe Australian Financial Complaints Authority has today published the details of five financial firms who have failed to pay their AFCA membership levy and/or other fees. These financial firms and authorised credit representatives have been expelled from membership of AFCA.
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority has today published the details of 34 financial firms who have failed to pay their AFCA membership levy and/or other fees.