AFCA has published its June 2023 Quarterly Update on the Independent Review response. Notable progress includes work underway on the AFCA Rules Consultation, launching the second edition of the Systemic Issues insights report (Recommendation 13), Improving transparency of timeliness with AFCA’s IT transformation (Recommendation 5) and progress on the Forward-Looking Review Mechanism (Recommendation 9) and Approach Consultation (Recommendation 11). 

Published: 29 June 2023

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About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.