Consultation is now open on the Australian Financial Complaints Authority’s proposed new Responsible Lending Approach.

The consultation period is from 31 July to 11 September, 2023.

Consultation on AFCA’s new Appropriate Lending to Small Business Approach will open soon.

These two documents will help complainants and financial firms better understand how AFCA approaches complaints and reaches decisions in these areas.

AFCA cares about the feedback and valuable insights of all stakeholders and invites them to provide comments or make a submission. Visit the new Approaches Consultation page for more information.

Published: 31 July 2023

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.