Year published
AFCA launches Auslan communications
AFCA is now offering a range of resources in Auslan to help people better understand their options when it comes to resolving complaints about financial products and services.AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority (AFCA) has published the details of 18 member that have been expelled from AFCA.
AFCA wins two categories at Australian HR Awards
The Australian Financial Complaints Authority (AFCA) has won two categories at the Australian HR Awards, being named Australian HR Team of the Year and jointly winning Employer of Choice.AFCA welcomes Government’s scams prevention framework and single scheme for disputes
AFCA welcomes the Australian Government’s announcement of its intention to establish a Scams Prevention Framework to prevent, detect, and disrupt scams and to enable consumers to seek redress through a dedicated external dispute resolution (EDR) scheme for scam complaints.AFCA opens consultation on superannuation complaint handling Approaches
The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on two draft Approach documents that focus on key areas within superannuation complaints.
Article: Protect your super from scammers
While complaints about scams within super are small in number, the average loss last year was $90,000. Lead Ombudsman, Superannuation, Heather Gray has suggestions for both funds and members about keeping super safe.AFCA publishes annual Approach document schedule for financial year 2024-2025
The Australian Financial Complaints Authority (AFCA) has published its
Independent Decision Review confirms AFCA’s commitment to fairness and impartiality
As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged
Erlene Graanoogst appointed as EGM of Operational Excellence
AFCA is pleased to announce Erlene Graanoogst has been appointed as the new Executive General Manager of Operational Excellence, commencing on 22 July 2024.Independent Review Quarterly Update for June 2024
AFCA has published its June 2024 Quarterly Update on the Independent Review response.AFCA named Excellence Awardee in three Australian HR Awards
The Australian Financial Complaints Authority (AFCA) has been announced as an Excellence Awardee for the Australian HR Awards 2024.