Year published
New Systemic Issues Insights Report available
08 November 2024
AFCA has launched its latest Systemic Issues Insights Report for January to June 2024.
AFCA launches joint consultation on general insurance Approaches
06 November 2024
AFCA is seeking feedback from members on changes to the following Approach documents for general insurance claims
2023-24 Annual Review now available
31 October 2024
AFCA’s 2023-24 Annual Review is now available, which highlights the work we accomplished over the past financial year, in complaints and in contributing to important developments such as the government response to scams.
End of year shutdown dates and process
31 October 2024
AFCA’s offices will be closed over the 2024–25 holiday period from 12pm Tuesday 24 December 2024 until 9am Thursday 2 January 2025.
AFCA Annual Review shows record complaints, signs of downturn in scams
30 October 2024
- AFCA resolved more than 10,000 scams complaints in 2023-24
- 70 per cent of scams complaints were resolved within 60 days
- Monthly average of scams complaints to AFC
AFCA urges stronger industry response after First Nations complaints rise record 25%
28 October 2024
The number of complaints lodged by Aboriginal and Torres Strait Islander peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling increased engagement with financial products but also highlighting urgent issues that require attention.
AFCA launches consultation on superannuation death benefits Approach
07 October 2024
AFCA is seeking feedback from members on changes to the AFCA Approach to superannuation death benefits.
Full member benchmarking dashboard available
01 October 2024
Members now have full access to the same reporting features they did prior to the launch of our new systems.
Invoices and fee dispute function available in the portal from 7 October
01 October 2024
From 7 October 2024, members will be able to view and pay invoices, as well as raise fee disputes, directly in the member portal without needing to contact us by phone or email.
