From 7 October 2024, members will be able to view and pay invoices, as well as raise fee disputes, directly in the member portal without needing to contact us by phone or email. 

This includes paid and outstanding invoices, case and membership fees, and complaint related user charges issued from 1 July 2024. 

The following resources are available on our website to help you navigate our new processes: 

To support a smooth transition, we will continue to issue member invoices via email as well as through the portal for a period. During this time, you may raise disputes through the portal or via email. 

If you have any questions about your invoices, please contact AFCA’s Finance team at accounts@afca.org.au. 

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