Welcome to AFCA Secure Services, your secure online portal to AFCA membership and complaint management. You can log into the portal any time from any location to view and manage complaints online, run reports, update contact details, pay invoices, access member resources and more.
Use the menu to the left to navigate the portal. For more information on how to use Secure Services, refer to the User Guide at the bottom of the menu.
Would you like to end your chat with AFCA?
Please bear in mind that your conversation will not be saved.
Welcome to our live chat help service.
Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.