AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of 680 financial firms who have failed to pay their AFCA membership levy.

General Insurance CGC publishes Living the Code report

The General Insurance Code Governance Committee has published a new report, Living the Code: Embedding Code obligations in compliance frameworks.

AFCA amends rules to reflect COVID-19 small business relief measures

The Australian Financial Complaints Authority (AFCA) has made changes to its rules which will affect how it deals with complaints from small business owners regarding certain COVID-19 rel

CGC publishes annual report on general insurance in Australia

On 5 May 2020, the Code Governance Committee (CGC) published its annual report on the Australian General Insurance Industry.

AFCA releases new income protection benefits in superannuation factsheet

On 21 April 2020, AFCA released a new factsheet about income protection benefits in superannuation to answer consumers' frequently asked questions.

AFCA pauses complaints against insolvent financial firms 

AFCA and its predecessors have been strong supporters of a compensation scheme of last resort (Compensation Scheme).

Statement on Sterling complaints

The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.

Coronavirus disease (COVID-19) outbreak information

Australian Financial Complaints Authority (AFCA) has received a small number of complaints about the denial of travel insurance claims that relate to coronavirus (COVID-19).

AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'

The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of Recommendation 4.8 from the financial services Royal Commis

AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of las