Year published
22
APR 22
Complaints against ACBF/Youpla now above 700
The Australian Financial Complaints Authority (AFCA) has now received more than 700 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla grou
20
APR 22
$500,000 in payments a year on from Cyclone Seroja
A year since Cyclone Seroja hit regions in Western Australia, complaints to the Australian Financial Complaints Authority (AFCA) have resulted in payments to consumers of just over $500,0
06
APR 22
AFCA updates Operational Guidelines
The Australian Financial Complaints Authority (AFCA) has updated its Operational Guidelines.
03
MAR 22
AFCA support for consumers and members impacted by the NSW and QLD floods and storms
The Australian Financial Complaints Authority (AFCA) sends its condolences to the communities impacted by the devastating floods and storms in Queensland and New South Wales.
15
DEC 21
Two AFCA teams named finalists in dispute resolution awards
Two teams from the Australian Financial Complaints Authority (AFCA) – spanning the range of ways it helps consumers and financial firms resolve disputes – have been named as finalists in the Australian ADR Awards.
21
OCT 21
AFCA to consult on approach to categorising complaints about financial advice and financial products
With the forthcoming release of the draft Compensation Scheme of Last Resort (CSLR) legislation and in our regular discussions with the advice sector, AFCA has noted the currently proposed scope of the CSLR treats complaints about losses arising from the sale, distribution and operation of managed investment schemes and financial products and the provision of financial advice differently.
07
OCT 21
AFCA Datacube updated with latest complaint statistics
The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about financial complaints lodged from 1 July 2020 to 30 June 2021.
07
OCT 21
AFCA releases 2020–21 Annual Review
The 2020–21 AFCA Annual Review is now available.
29
SEP 21
AFCA updates processes to align with ASIC Regulatory Guide 271
The Australian Financial Complaints Authority (AFCA) has updated its processes to align with ASIC Regulatory Guide 271 Internal Dispute Resolution (RG 271).
29
SEP 21
