Consultation opens on AFCA's new Responsible Lending Approach

Consultation is now open on the Australian Financial Complaints Authority’s proposed new Responsible Lending Approach.

​​AFCA publishes new Approach to motor vehicle total loss complaints​

AFCA has published its new Approach to motor vehicle total loss complaints. 

Independent Review Quarterly Update for June

AFCA has published its June 2023 Quarterly Update on the Independent Review response.

AFCA welcomes passing of CSLR legislation

The Australian Financial Complaints Authority (AFCA) welcomes the passage of legislation that establishes a compensation scheme of last resort (CSLR). 

​​AFCA named Excellence Awardee in two Australian HR Awards​

The Australian Financial Complaints Authority (AFCA) has been named an Excellence Awardee in the Australian HR Awards 2023,

Article: Mortgage stress - getting on the front foot

Hundreds of thousands of fixed-rate loans will roll onto much higher rates in coming months, catching up on a year of rate rises from which they have so far been quarantined. Some borrowers face the prospect of being tipped into financial hardship as a result, but our experience as Australia’s financial ombudsman service suggests many will have options – if they act early.

Complaints paused due to firm insolvency - June 2023 update

As of 1 June 2023, the Australian Financial Complaints Authority (AFCA) had 4,875 open complaints involving 54 financial firms impacted by insolvency.

AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority (AFCA) has today published the details of 16 financial firms and authorised credit representatives who have failed to pay their AFCA membership levy and/or other fees.

AFCA publishes second edition of bi-annual Systemic Issues Insights Report

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the second edition of its bi-annual AFCA FY22-23 Systemic Issues Insights Report.

AFCA accredited as a Family Friendly Workplace

In celebration of National Families Week, the Australian Financial Complaints Authority (AFCA) is proud to share that it has been certified as a Family Friendly Workplace.

​​AFCA launches Diversity, Inclusion and Belonging Strategy and Action Plan​

The Australian Financial Complaints Authority (AFCA) has launched its Diversity, Inclusion and Belonging Strategy and Action Plan outlining the actions it will take over the next three years to work towards its vision of being a diverse and inclusive workplace where all people feel they belong. 

Complaints paused due to firm insolvency – May 2023 update

As at 1 May 2023, the Australian Financial Complaints Authority (AFCA) had 4,876 open complaints involving 53 financial firms impacted by insolvency.