AFCA has updated the AFCA Datacube to show complaints data from 1 July 2022 to 30 June 2023. 

The AFCA Datacube is part of AFCA’s commitment to providing access to its data in a transparent and useful way to firms and consumers. It includes complaints data for financial firms with four or more complaints.

The data gives member firms a statistical understanding of how they compare within their industries. It can also help consumers and small businesses make informed choices when sourcing financial products and services.

Users can search the AFCA Datacube by firm name, or filter by type of firm, product, service or postcode. It includes data since AFCA’s inception on 1 November 2018.

You can see a video overview of how to use the AFCA Datacube here.

Published: 24 October 2023

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.