Year published
January complaints update
28 February 2024
Complainants lodged 9,562 complaints with AFCA in January 2024, up 29% from January 2023 (7,420). In FY24 to date we have received 61,056 complaints, which is up 15% on the same period in FY23 (53,017). Banking and finance complaints (excluding financial difficulty) were up 38% year-on-year, while complaints involving financial difficulty were up by 36%.
AFCA publishes ‘lead decision’ to aid progress of Dixon cases
15 February 2024
AFCA has published a “lead decision” that will assist decision making in the more than 1,900 Dixon Advisory and Superannuation Services (Dixon) complaints it has received to date.
Adjustments to AFCA’s monetary limits and compensation caps
24 January 2024
AFCA published updated versions of its Rules and Operational Guidelines on 2 January 2024, which include adjusted compensation caps and monetary limits for non-superannuation complaints.
AFCA’s final Lending to Small Business Approach and consultation feedback report
15 January 2024
Following the launch of AFCA’s Responsible Lending Approach in December 2023, we are pleased to announce that we have now published the final Lending to Small Business Approach document (formally Appropriate Lending to Small Business).
Christmas storms across Queensland, New South Wales and Victoria
03 January 2024
AFCA has activated its significant event response plan following the Christmas storms across Queensland, New South Wales and Victoria being declared a significant event on 27 December 2023 by the Insurance Council of Australia (ICA).
Tropical Cyclone Jasper
19 December 2023
AFCA has activated its significant event response plan following Tropical Cyclone Jasper in Far North Queensland being declared a significant event on 18 December 2023 by the Insurance Council of Australia (ICA).
AFCA progresses governance models for Forward-Looking Review Mechanism and Approach Consultations
15 December 2023
AFCA progresses governance models for the Independent Review focusing on recommendations 9 and 11.
AFCA’s final Responsible Lending Approach and consultation feedback report
15 December 2023
Over the past few months, we have been consulting on AFCA’s Approaches to Responsible Lending and Appropriate Lending to Small Business. The Approaches were developed in response to calls from stakeholders to provide greater clarity around AFCA’s existing approach and to ensure consistency in AFCA complaint outcomes in these complex areas.
November complaints update
14 December 2023
Complainants lodged 9,041 complaints with AFCA in November 2023, steady compared to November 2022.
