Following the launch of AFCA’s Responsible Lending Approach in December 2023, we are pleased to announce that we have now published the final Lending to Small Business Approach document (formally Appropriate Lending to Small Business). This is accompanied by a consultation feedback report that outlines how we responded to formal submissions and broader stakeholder feedback. All non-confidential submissions were published in November. We intend to check back with stakeholders on the operation of the final approaches in 2024.

The Approaches were developed in response to calls from stakeholders to provide greater clarity around AFCA’s existing approach and to ensure consistency in AFCA complaint outcomes in these complex areas.

We appreciate your feedback and engagement during the consultation process. More information about the consultations can be found on the New Approaches consultation page.