Year published
AFCA complaint monetary limits updated
06 January 2021
The Australian Financial Complaints Authority (AFCA) has adjusted its monetary limits for complaints.
MCR Partners Update
04 January 2021
From 26 June 2020, AFCA determined to cease dealing with MCR Partners for a 15-month period as a result of MCR's conduct. MCR challenged that decision in court.
Debt agreement administrators (DAAs) to be AFCA members by 1 January 2021
18 December 2020
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AFCA member forums
19 November 2020
AFCA is pleased to invite you to a two-day virtual forum featuring industry-specific information, complaint trends and insights for AFCA members.
Six-month temporary time extension to cease on 1 November
16 October 2020
The Australian Financial Complaints Authority (AFCA) is reminding firms that on 1 November 2020, the six-month temporary time extension for firms to provide responses to financial difficulty complaints and complaints that have already been through internal dispute resolution will come to an end.
Complaints data validation period for AFCA Datacube is open NOW
15 July 2020
In September 2020, AFCA will publish its latest comparative reporting. The new data set will cover the 1 July 2019 to 30 June 2020 reporting period and will be available to the public on the AFCA Datacube.
Legacy complaints jurisdiction has now ended
30 June 2020
On 1 July 2020, AFCA’s jurisdiction to consider complaints dating back to 2008 ended.
Membership certificates: 2019-20 and 2020-2021
25 June 2020
On 15 June 2020, AFCA began the 2020-21 membership renewal period. Due to this, all access to current member certificates will be unavailable via the Member Portal (Secure Services) as memberships will be displayed as ‘unpaid’ until 28 June 2020.
Changes to how AFCA records non-responses at registration
18 June 2020
AFCA records how financial firms perform when we refer complaints back to them and then no response is provided at registration to either the complainant or AFCA. This information is reported as the “non-response” rate in the AFCA Datacube
