The Member Benchmarking Dashboard allows AFCA members to analyse data about the complaints they receive and compare their EDR performance to an anonymised group of similar firms.

The interactive dashboard includes data about:

  • Complaints received, accepted and closed
  • Complaints received by issue
  • Known closure rate
  • Non-response rate
  • Referral resolution rate and more.

About the data

Information about how the data is collated and compared.

Navigation guide

How to use the dashboard, benchmark against other firms, and examine individual charts.

Reporting guides

More information on how key measures can be used and best practice to help resolve complaints.

Glossary

Definitions of product and issue terms.

Access the Member Benchmarking Dashboard

Member Portal login

More information

If you have any questions about the Member Benchmarking Dashboard, please email membership@afca.org.au.

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