All Australian financial services licensees, Australian credit licensees, authorised credit representatives and superannuation trustees are required to be a member of the Australian Financial Complaints Authority (AFCA) under their financial services licence conditions, in accordance with ASIC Regulatory Guide RG 165.

Our members include banks, insurers, credit providers, financial advisers, debt collection agencies, superannuation trustees and many more. We have over 35,000 members across the country, most will never have a complaint lodged against them. For those that do, we offer fair, independent and effective solutions for financial disputes facilitated by professional and experienced staff.


AFCA Member certicates and renewal invoices

We are issuing member renewal invoices on Friday 28th June which are payable by 31 July 2019.

You continue to be an AFCA member as long as the invoice is paid by 31 July.

Member certificates through to 31 July 2020 will be available for downloading once the renewal invoice is paid.

Service advisory: Thu 27 June 6:00pm - 12:00am AEST

We will be applying a portal upgrade between 6:00pm and 12 midnight. You may find the service unavailable during this time. If you encounter any error, please log out and try again after 12:00 AM. Thank you for your patience while we perform this upgrade.


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